Kandice Kirkland
Atascadero
Summary
Management professional with extensive experience in driving operational excellence and ensuring optimal performance. Known for focus on team collaboration and achieving measurable results, adaptable to changing business needs. Proficient in strategic planning, process improvement, and leadership.
Overview
11
11
years of professional experience
Work History
Company Manager
MP Health
03.2023 - Current
- Assessed health evaluations and reports to evaluate individual standings in development areas
- Helped develop targeted improvements and implement changes to support those development concerns.
- Managed and updated Database and File accuracy for multiple counties of pediatric clinic clients, referrals and closed cases.
- Improved client retention within relationships and support systems and executed successful customer service management for multiple locations.
- Maintained clear communication about clients and treatment plan goals with staff, therapists, outside specialists , clients and Doctors in the community.
- Coordinated Specialists and therapists to guarantee a solid and efficient health team for the pediatric community.
- Improved process efficiency by implementing new client intake processes and correcting outdated healthcare implanted systems and techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with all personnel in implemented leadership roles.
- Coordinated with other district managers to actualize performance improvement strategies within our therapist and specialist teams.
- Held meetings with director to identify techniques to overcome client cases, workload obstacles and community challenges and failures.
Service Coordinator
Solarponics Solar Energy
08.2022 - 02.2023
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to thousands of individuals and families.
- Developed productive working relationships with community leaders, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Uphold client satisfaction by designing accurate and detailed timelines for maintenance and repair services and alerting clients of changes.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management delegating tasks to be complete on time.
- Contributed to development of overall company growth by implementation and execution of maintenance programs.
- Organized ongoing maintenance schedules to boost system performance.
Server/Restaurant Manager
Jacks Bar & Grill
12.2019 - 02.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assessed operation performance to maintain compliance with company and industry standard.
- Ensured proper scheduling and sufficient hours for employees availability.
Office Coordinator/ Hiring Manager
The Moving Experience
08.2018 - 12.2019
- Conducted new hire orientations to provide company information, training and support to our new hires.
- Established performance requirements and reviews, as well as incentives.
- Created new job positions, identifying job descriptions and specific needs for the company
- Discussed openings with Owner as well as desired characteristics and qualifications in candidates.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Care Plan Coordinator/ Caregiver
At Home Senior Services
06.2014 - 05.2017
- Analyzed test results and examination notes to diagnose condition of patient
- Ordered And interpreted laboratory and other diagnostic tests and their results.
- Took patient history, performed physical assessments and ordered additional lab testing when needed.
- Performed routine rounds in private clients homes.
- Performed histories and physical examination.
- Counseled patients and their families on health and prevention issues.
- Discussed cases with physician and other health professionals to prepare comprehensive patient care plan.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Hired, processed and trained new medical and facility staff.
Education
Associate of Science - Healthcare Administration Services
Colorado Technical University
06.2016
High School Diploma -
Atascadero High School
Atascadero, CA06-2009
Skills
- Administrative Support
- Healthcare Professional
- Staff training and development
- Operations management
- Innovation management
- Medical Billing
- Database & File Management
- Team leadership
- Verbal and written communication
- Relationship building
- Decision-making
- Conflict resolution
- Policy and procedure development
Timeline
Company Manager
MP Health
03.2023 - Current
Service Coordinator
Solarponics Solar Energy
08.2022 - 02.2023
Server/Restaurant Manager
Jacks Bar & Grill
12.2019 - 02.2023
Office Coordinator/ Hiring Manager
The Moving Experience
08.2018 - 12.2019
Care Plan Coordinator/ Caregiver
At Home Senior Services
06.2014 - 05.2017
Associate of Science - Healthcare Administration Services
Colorado Technical University
High School Diploma -
Atascadero High School
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