Kandice Frizzell
Calgary
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Server, Bartender
The Carriage House Inn
04.2021 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server, Cook, Supervisor
Plaka Greek Taverna
01.2005 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Supervisor, Server
Dixon's Public House
02.2018 - 03.2021
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Medical Office Assistant
Calgary Pain Management Centre
10.2010 - 04.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Education
Medical Office Administration
CDI College
Calgary, AB05-2010
Central Memorial High School
Calgary, AB06-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales expertise
- Inventory management
- Task prioritization
Languages
English
Native or Bilingual
Timeline
Server, Bartender
The Carriage House Inn
04.2021 - 03.2025
Supervisor, Server
Dixon's Public House
02.2018 - 03.2021
Medical Office Assistant
Calgary Pain Management Centre
10.2010 - 04.2017
Server, Cook, Supervisor
Plaka Greek Taverna
01.2005 - 12.2022
Medical Office Administration
CDI College
Central Memorial High School
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