Kandice Brady
Garden Grove
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
eHealth Insurance
04.2025 - Current
- Answer inbound customer calls. (70+ calls daily)
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Enroll beneficiaries in Medicare and Medicaid plans while ensuring compliance with eligibility and enrollment guidelines.
- Provide efficient and personalized customer service.
- Assisted customers in selecting suitable health insurance plans.
- Educated clients about policy benefits and coverage options.
- Managed follow-ups for unresolved customer concerns efficiently.
- Provided accurate, valid, and complete information to customers.
CSR - Customer Service Representative
USAA / Sitel
Los Angeles
11.2023 - 04.2025
- Coordinate with customers, internal service teams, and legal teams regarding claims adjustments.
- Ensure compliance with state regulations, quality standards, and insurance policies.
- Work effectively in a remote environment.
- Utilize problem-solving skills to resolve complex customer inquiries.
- Managed complex customer interactions with professionalism and empathy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Singular Solutions
Las Vegas
10.2021 - 11.2023
- Handled inbound and outbound sales calls for an AT&T; solution provider.
- Managed high call volumes while maintaining excellent customer service.
- Built lasting customer relationships and rapport.
- Participated in ongoing training and educational seminars to improve performance.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Health Care Provider
ROADS Community Care Clinic
Long Beach
11.2019 - 09.2021
- Provided individualized care and assistance with activities of daily living.
- Assisted residents with medication distribution, meal preparation, housekeeping, and laundry to ensure daily needs were met.
- Maintained a safe and supportive living environment in accordance with ISP and person-centered care plans.
- Partnered with supervisors to track and enhance resident progress and well-being.
- Provided compassionate customer service while engaging with patients and families to foster a supportive environment.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education
Parkridge Private School
Long Beach, CASkills
- Health insurance knowledge
- Medicaid enrollment
- Issue resolution
- Inbound customer service
- Remote call center experience
- Customer relationship management
- Data entry accuracy
- Microsoft Office
- Multitasking Abilities
- Time management
- Solution-oriented service
- Email communication
- Phone etiquette
Timeline
Customer Care Representative
eHealth Insurance
04.2025 - Current
CSR - Customer Service Representative
USAA / Sitel
11.2023 - 04.2025
Customer Service Representative
Singular Solutions
10.2021 - 11.2023
Health Care Provider
ROADS Community Care Clinic
11.2019 - 09.2021
Parkridge Private School