Kandee Domont
server bartender
lloydminster ,Alberta
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Store Sales Manager
XS LIQUIDATIONS
07.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Customer Service Manager
XS XS LIQUIDATIONS
07.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
House Cleaner
.
01.2018 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Breakfast Server
DENNY'S ALL DAY BREAKFAST
01.2023 - 07.2023
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender/Waitress Supervisor
Tony Roma's Restaurant
01.2013 - 12.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
GED -
Lloydminster Comprehensive High School
Lloydminster, AB06.2014
Skills
- Knowledge of Candidates
- Partner Collaboration
- Customer Loyalty
- Maintaining Clean Work Areas
- Promotions and Specials
- Marketing Strategies
- Management
- Retail Knowledge
- Customer Engagement
- Follow-Up Calls
- Store Presentation
- Documenting Hours Worked
- Special and Routine Cleaning
- Housekeeping
- Quality Assurance
Certification
- CSP - Certified Sales Professional
AGLC smart responsible drinking PROSERVE
RECIVED 2020
Languages
English
Full Professional
Timeline
Retail Store Sales Manager
XS LIQUIDATIONS
07.2023 - Current
Customer Service Manager
XS XS LIQUIDATIONS
07.2023 - Current
Breakfast Server
DENNY'S ALL DAY BREAKFAST
01.2023 - 07.2023
House Cleaner
.
01.2018 - Current
Bartender/Waitress Supervisor
Tony Roma's Restaurant
01.2013 - 12.2018
GED -
Lloydminster Comprehensive High School
- CSP - Certified Sales Professional
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