Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kanchan Thakur

Edmonton,AB

Summary

Professional retail leader with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

HUGO BOSS
11.2021 - Current
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Assistant Store Manager

HUGO BOSS
12.2020 - 11.2021
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Assistant Manager

J.Crew Factory
11.2018 - 09.2020
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations.

Supervisor Keyholder

La Vie en Rose South Edmonton Common Outlet
09.2017 - 10.2018
  • Managing sales floor and timely open and close the store following proper procedures for premises safety.
  • Establishing a positive work culture and providing optimal customer support.
  • Maintaining a professional attitude with sincerity and enthusiasm reflecting the brand's commitment to our customer.
  • Handle managerial tasks when the Store manager and assistant manager are unavailable.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Ensure that all employees adhere to corporate processes and safety standards.

Education

Bachelors of Technology - Electronics And Communications

LPU School of Engineering
India
2012

Skills

  • Team building and leadership
  • Customer service management
  • Training and mentoring
  • Inventory control
  • Recruitment and hiring
  • Operations management
  • Strategic planning

Accomplishments

  • Exceeded store sales goals 3 years in a row.
  • Achieved CRM Award in Year 2022
  • Best model store visual execution Q2, 2025

Certification

  • Certified by "The cynosure- An Institute of finishing, Grooming and Corporate Training"


Timeline

Store Manager

HUGO BOSS
11.2021 - Current

Assistant Store Manager

HUGO BOSS
12.2020 - 11.2021

Assistant Manager

J.Crew Factory
11.2018 - 09.2020

Supervisor Keyholder

La Vie en Rose South Edmonton Common Outlet
09.2017 - 10.2018

Bachelors of Technology - Electronics And Communications

LPU School of Engineering

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Kanchan Thakur