Kanchan Singh
Toronto,Canada
Summary
Highly motivated and results driven Senior Business Analyst with 10+ years’ experience delivering products that meet customer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Product Owner/ Senior Business Analyst
APOLLO Insurance
01.2022 - Current
- Lead the development of multiple new products & platforms to create for Client Partners
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with stakeholders to define project objectives and criteria.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Product Owner/Senior Business Analyst
Securian Canada (formerly Valeyo)
01.2019 - 01.2022
- Managing the discovery sessions of the customer and lender journeys with clients, third party partners and the product management team
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Oversaw system integrations with third-party applications, optimizing data flow between platforms for enhanced efficiency.
- Managing Refinement sessions with developers, QA and architects
Senior Project & Business Analyst
HomeEquity Bank
01.2017 - 01.2019
- Lead the Business Process re-engineering project and team
- Working with cross-functional teams inside and outside the organization
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Senior Business Analyst
Lifeline
01.2015 - 01.2016
- Analyzed existing processes, created a new process, and proposed optimizations
- Devised strategic test plans for the efficiency of the product across Canada
- Managed End-to-End Testing, Internal Beta testing across all provinces including test cases and criteria
- Supported various departments across organizations and geographies (US & Canada) to prepare for forthcoming nationwide launches
- Conducted kickoff meetings, and end-user training and showcased results to higher management
- Prepared regulatory documents like EQP/OQP/IQP/SVVP in accordance with FDA
- Performed Operational Readiness for the customer care department and increased productivity by 50%.
Senior Associate Business Analyst
Mphasis Ltd.
01.2010 - 01.2014
- Implemented One B&V Solution for Client Partner along with Microsoft team
- Managed and implemented Knowledge management platform for internal employees
- Cultivated and maintained customer relationships.
Software Engineer
Infosys Technologies Ltd.
01.2005 - 01.2009
- Development and Testing of Credit Note Module on AS/400.
Education
Bachelor of Computer Science -
Uttar Pradesh Technical University
IndiaSkills
- Solution Development & Implementation
- Data-driven decision-making
- Stakeholder Communication
- Product Lifecycle Management
- Cross-Functional Collaboration
- Requirements Gathering
- Agile Methodology
- Application Programming Interface
- Cross-Functional Collaboration
- Continuous Integration and Deployment
- Competitive Analysis
Tools& Technologies
- Azure DevOps/Jira
- Figma
- MS SQL Server 2017
- MS Office Productivity Suite/G-suite
- Split
- HubSpot
- POSTMAN
- MixPanel
Education & certifications
- Bachelor of Computer Science and Engineering, UP Technical University, India
- Certified Scrum Product Owner
Professional Highlights
- Philips Crystal Award winner for the successful rollout of Lifeline GoSafe Medical Alert System [2016]
- Most Valuable Player (Nomination) – 2014, Mphasis Ltd [2014]
Languages
English
Full Professional
Timeline
Product Owner/ Senior Business Analyst
APOLLO Insurance
01.2022 - Current
Product Owner/Senior Business Analyst
Securian Canada (formerly Valeyo)
01.2019 - 01.2022
Senior Project & Business Analyst
HomeEquity Bank
01.2017 - 01.2019
Senior Business Analyst
Lifeline
01.2015 - 01.2016
Senior Associate Business Analyst
Mphasis Ltd.
01.2010 - 01.2014
Software Engineer
Infosys Technologies Ltd.
01.2005 - 01.2009
Bachelor of Computer Science -
Uttar Pradesh Technical University
Similar Profiles
Elisha PersaudElisha Persaud
Licensed Insurance Underwriter at Apollo InsuranceLicensed Insurance Underwriter at Apollo Insurance
Marcus GermainMarcus Germain
Account Manager at Apollo Insurance GroupAccount Manager at Apollo Insurance Group
Dillon HowellDillon Howell
Account Manager at Apollo Insurance GroupAccount Manager at Apollo Insurance Group