Kanchan Saroa
Nanaimo,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal, BMO
10.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Desk Agent
Best Western Hotel
05.2021 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Cashier
Walmart
03.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Commerce - Finance
BBK DAV College
Amritsar, India04.2016
MBA - Finance
Guru Nanak Dev University
Amritsar,India04.2018
Graduate Certificate - Busniess
Vancouver Island University
Nanaimo, BC01.2020
Business Associate - Accounting And Finance
British Columbia Institute of Technology
Burnaby, BC01.2021
Skills
- Consultative Sales
- Account updating
- Appointment Scheduling
- Report Generation
- Complaint resolution
- Product Knowledge
- Paperwork Processing
- Staff Training
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Customer Relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Bank Of Montreal, BMO
10.2021 - Current
Front Desk Agent
Best Western Hotel
05.2021 - Current
Cashier
Walmart
03.2020 - 04.2021
Bachelor of Commerce - Finance
BBK DAV College
MBA - Finance
Guru Nanak Dev University
Graduate Certificate - Busniess
Vancouver Island University
Business Associate - Accounting And Finance
British Columbia Institute of Technology
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