Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Kanchan Rajput

Cambridge,ON

Summary

Proven Collections Agent with a track record of surpassing performance goals through expert debt negotiation and repayment plan structuring.Significantly reduced losses by tailoring solutions to customer financial situations. Skilled in skip tracing and active listening, consistently enhancing client relationships and recovery rates.

Overview

2
2
years of professional experience

Work History

Collections Agent

Integrated Fianancial Technologies
03.2024 - 06.2024
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Worked effectively and in sync with remarketing to assign bailiffs for the repossession of vehicles .

Collections Officer

National Credit Recovery Inc.
03.2023 - 03.2024
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • handled third party collections for all sort of portfolios, ranging from Telecommunications, car dealerships, Electricity Bills, Charge off accounts etc.
  • Achieved performance goals on consistent basis.
  • Reduced company losses by identifying and addressing problematic accounts in a timely manner.
  • Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
  • Initiated negotiations for debt recovery through email, telephone, and mail contact.

Late Stage Collections Agent

Bill Gosling Outsourcing
03.2022 - 03.2023
  • Worked for a US based client for Car payment collections(Based in Texas)
  • Well aware of US collection policies and rules(FDCPA)
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Achieved performance goals on consistent basis.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.

Education

Master of Science - Microbial Sciences And Herbal Medicines

Amity University
Noida, India
12.2008

Bachelor of Science - General Science

KHALSA COLLEGE, Delhi University
Delhi, Canada
12.2006

Skills

  • Skip Tracing
  • Collections processing
  • Credit Control
  • Debt management
  • Payment Arrangement
  • Repayment plan structuring
  • Debt Negotiation
  • Active listening abilities
  • Call center experience
  • Outbound Calling
  • Customer research

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Additional Information

I am well trained in using quite a few collections software. I am good at excel and outlook as well.

Timeline

Collections Agent

Integrated Fianancial Technologies
03.2024 - 06.2024

Collections Officer

National Credit Recovery Inc.
03.2023 - 03.2024

Late Stage Collections Agent

Bill Gosling Outsourcing
03.2022 - 03.2023

Master of Science - Microbial Sciences And Herbal Medicines

Amity University

Bachelor of Science - General Science

KHALSA COLLEGE, Delhi University

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Kanchan Rajput