Kanchan Pandey
Burnaby,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Clinical Administrator
UNIVERSITY OF BRITISH COLUMBIA
03.2022 - Current
- Prepared patient data surveys, detailing care outcomes, billing metrics and other factors.
- Assisted patients in adhering to prescribed care models via phone and email communications.
- Maintained knowledge of standardized medical billing codes.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Translated data collection needs into clinic-side standards and tools, collaborating with resources beyond intramural setting.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
Office Secretary
AARK DENTAL
09.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Verified insurance benefits or eligibility and documented inTracker system.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
- Followed-up and documented patients' condition after surgery or other invasive procedures.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
Administrative Assistant
University Of Toronto, St. George Campus
05.2019 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Created and maintained databases to track and record customer data.
- Trained new staff and worked with temporary staff when required.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Education
High School Diploma -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON03.2021
MBA - Health And Human Services Management
Healthcare Administration
Toronto, ON03.2018
B.D.S - BACHELOR OF DENTAL SURGERY
MUHS INDIA
MUMBAI03.2017
Skills
- Legal Office Assistant Certification
- Interpersonal and Written Communication
- Multitasking Abilities
- MS Office Expertise
- Customer Relations Familiarity
Timeline
Clinical Administrator
UNIVERSITY OF BRITISH COLUMBIA
03.2022 - Current
Office Secretary
AARK DENTAL
09.2021 - 02.2022
Administrative Assistant
University Of Toronto, St. George Campus
05.2019 - 07.2021
High School Diploma -
Cambrian College of Applied Arts And Technology
MBA - Health And Human Services Management
Healthcare Administration
B.D.S - BACHELOR OF DENTAL SURGERY
MUHS INDIA
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