Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kanchan

Dartmouth,NS

Summary

Dynamic manager and training coordinator with a strong foundation in customer service and training. Proven ability to lead teams effectively, enhance client satisfaction, and resolve conflicts through proactive problem-solving and clear communication. Committed to continuous learning and improving service delivery standards.

Overview

8
8
years of professional experience

Work History

Crew Member

Tim hortons
Dartmouth, Nova Scotia
05.2026 - Current
  • Provided excellent customer service in a fast-paced coffee shop environment.
  • Operated point-of-sale system for efficient order processing and cash handling.
  • Resolved customer complaints promptly to enhance customer satisfaction experience.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Manager & Training Coordinator

Apaara lelts &Immigration
Patiala
05.2025 - 01.2026
  • Managed daily operations and workflow of immigration services and support.
  • Developed strategies for improving client communication and service delivery.
  • Resolved client inquiries and issues with professionalism and empathy.
  • Led staff meetings to discuss updates on immigration regulations and best practices.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Interview Preparator & SOP Writer

Skylark Immigration
Patiala
01.2024 - 01.2025
  • Prepared immigration documents for client submissions and internal processing.
  • Coordinated with clients to gather necessary information and documentation.
  • Assisted in training new staff on document preparation procedures.
  • Updated client records in the database for accurate tracking of cases.
  • Reviewed applications for completeness and compliance with legal standards.

PTE&IELTS Trainer

Mind Maker Education & Consultancy
01.2019 - 01.2024
  • Designed tailored IELTS preparation courses for diverse student groups.
  • Conducted interactive workshops to enhance student speaking and listening skills.
  • Facilitated one-on-one tutoring sessions to address specific student needs.
  • Mentored junior trainers on best practices in IELTS instruction and curriculum design.
  • Advised students regarding appropriate course selection according to their individual goals.

Education

Bachelor of Computer Application -

Punjabi University
Patiala, India
05-2019

Senior Secondary Education -

Play Ways Senior Secondary School
Patiala, India
05-2015

Skills

  • Customer service
  • Conflict resolution
  • Client communication
  • Team leadership
  • Training coordination
  • Problem solving
  • Creative thinking
  • Willingness to learn
  • Positive company representation
  • Integrity and honesty
  • Customer engagement
  • Safety awareness
  • Clear communication

Languages

  • English, Advanced
  • Hindi, Advanced
  • Punjabi, Advanced

Timeline

Crew Member

Tim hortons
05.2026 - Current

Manager & Training Coordinator

Apaara lelts &Immigration
05.2025 - 01.2026

Interview Preparator & SOP Writer

Skylark Immigration
01.2024 - 01.2025

PTE&IELTS Trainer

Mind Maker Education & Consultancy
01.2019 - 01.2024

Bachelor of Computer Application -

Punjabi University

Senior Secondary Education -

Play Ways Senior Secondary School
Kanchan