Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Kanchan

Prince George,BC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Exit Escape Room Adventures
11.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Identified and resolved discrepancies and errors in customer accounts.

Head Prep Cook

White Spot
03.2020 - Current
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted in menu planning, considering seasonal ingredients and customer preferences for optimal satisfaction.
  • Collaborated with other cooks to create innovative dishes that received positive feedback from patrons.
  • Contributed to a positive work environment by maintaining professionalism under pressure during peak hours.
  • Monitored portion control during meal preparation to ensure consistency across all servings while reducing waste.
  • Mentored junior staff members by sharing knowledge and expertise in food preparation, helping them advance their skills and careers.
  • Reduced order preparation time by prepping ingredients ahead of busy shifts, ensuring timely service for customers.
  • Managed food storage areas properly to maintain freshness and prevent cross-contamination between raw and cooked items.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Customer Service Representative

Winners & HomeSense
08.2021 - 01.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

No Degree - Business

College of The New Caledonia
Prince George
12-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Team development

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects

Timeline

Customer Service Representative

Exit Escape Room Adventures
11.2024 - Current

Customer Service Representative

Winners & HomeSense
08.2021 - 01.2022

Head Prep Cook

White Spot
03.2020 - Current

No Degree - Business

College of The New Caledonia
Kanchan