Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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Kanav Sharma

Toronto,ON

Summary

I'm a marketing student who brings a combination of creativity, analytical skills, and passion for building brands and driving business growth. I have strong communication skills, I am a quick learner and can cooperate in cross-functional teams. I can't wait to use my knowledge and expertise to help a creative marketing team succeed.

Overview

4
4
years of professional experience

Work History

Logistics Associate

National Logistics Services
07.2022 - 03.2023
  • Operated RF-based & Microsoft Word, Excel, Outlook, computer systems for inventory management.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise. Performed inventory control, such as counting and stocking merchandise.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Customer Service Representative

Hydropool
09.2021 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered more than 60 calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales & Marketing Executive

Croma
08.2020 - 03.2021
  • Increased sales by 90% in the year 2020 and boosted profits, applying proactive management strategies and enhancing sales training. Made product exchanges and trade-ins easier, and work closely with the logistics team.
  • Review inventory report analysis and offer suggestions for enhancements. Conduct and carry out inventory counts, develop a clear execution strategy, and follow up as necessary.
  • Review inventory report analysis and offer suggestions for enhancements. Generated new sales leads to achieve and exceed monthly sales goals. Attended monthly sales meetings and quarterly sales training,

Sales & Customer Service Officer

PVR Limited
01.2020 - 08.2020
  • Grew sales and boosted profits by 60%, applying proactive management strategies and enhancing sales training.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Front Office Supervisor

JW Marriott
, India
12.2018 - 04.2019
  • Used Microsoft Word and other software tools to create documents and other communications. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Managed over 60-70 customer calls per day.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated. Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Education

Post Graduate Certificate - Global Business Management

Humber College
Toronto, ON
04.2023

Bachelor of Science - Hotel And Hospitality Management

Chandigarh University
Mohali, Punjab India
05.2020

Skills

  • Social Media Marketing
  • Content Writing
  • PPC Marketing
  • SEO
  • Email Marketing
  • Digital Marketing
  • Data Analytics
  • Market Research
  • Content Writing
  • Microsoft Office
  • Customer Service
  • Sales Expertise & Sales Processes
  • Data Interpretation & Forecasting
  • CRM / Marketing Automation - Salesforce
  • Project Management & Project Planning

Core Competencies

  • Critical & Analytical Thinking
  • Collaboration
  • Communication
  • Digital Fluency
  • Innovation
  • Leadership
  • Organization Skills
  • Decision making
  • Strategic problem solving
  • Attention to detail
  • Tri-lingual in English, Punjabi, Hindi

Timeline

Logistics Associate

National Logistics Services
07.2022 - 03.2023

Customer Service Representative

Hydropool
09.2021 - 07.2022

Sales & Marketing Executive

Croma
08.2020 - 03.2021

Sales & Customer Service Officer

PVR Limited
01.2020 - 08.2020

Front Office Supervisor

JW Marriott
12.2018 - 04.2019

Post Graduate Certificate - Global Business Management

Humber College

Bachelor of Science - Hotel And Hospitality Management

Chandigarh University

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Kanav Sharma