Kanav Sharma
Sault Ste. Marie,Canada
Summary
Customer-focused professional with experience in operations management, client communication, sales support, scheduling, and administrative coordination in fast-paced environments. Skilled in customer account management, invoicing, workflow coordination, reporting, and multitasking. Strong ability to maintain client relationships, support operational efficiency, and contribute to team success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Domino’s Pizza
Sault Ste. Marie, ON
10.2023 - Current
- Manage daily operations in a fast-paced customer service environment
- Coordinate staff scheduling and operational workflow
- Monitor stock and inventory management
- Handle customer concerns and maintain service quality standards
- Maintain cash handling, POS transactions, and reporting
- Support onboarding and training of employees
- Successfully led team performance resulting in 5-star OSA evaluations
Account Executive
Pozitive Energy
India
09.2022 - 07.2023
- Managed client communication and customer accounts
- Supported Accounts Receivable including invoicing and payment tracking
- Maintained records, documentation, and reporting activities
- Coordinated administrative workflows and customer follow-ups
Subject Matter Expert
Teleperformance
India
09.2020 - 10.2022
- Handled customer concerns and issue resolution
- Supported team operations and service quality improvements
- Assisted with employee training and communication
Education
Post-Diploma - Human Resources & Business Management
Algoma University
01.2024
Master’s - Tourism & Travel Management
01.2019
Bachelor of Commerce - Finance Honours
01.2016
Skills
- 5 years of Customer Service & Communication experience
- 2 years of Sales & Client Relations experience
- B2B and B2C customer experience
- Worked with Canada, UK, and USA based clients
- Administrative & Record Management
- Accounts Receivable & Invoicing Support
- Inventory & Operational Coordination
- Problem Solving & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook, Teams)
- Workflow Coordination & Reporting
- Microsoft Office Suite
- CRM Tools
- POS Systems
- Accounts Receivable
- Scheduling Systems
- Data Entry & Reporting
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Assistant Manager
Domino’s Pizza
10.2023 - Current
Account Executive
Pozitive Energy
09.2022 - 07.2023
Subject Matter Expert
Teleperformance
09.2020 - 10.2022
Master’s - Tourism & Travel Management
Bachelor of Commerce - Finance Honours
Post-Diploma - Human Resources & Business Management
Algoma University
ADDITIONAL INFORMATION
- Strong communication and organizational skills
- Fast-paced environment experience
- Valid Ontario G Driver’s License
- Available full-time