Kanav Mahajan
Hamilton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Oh Bombay
01.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
S&P Data
08.2020 - 01.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Telesales Representative
Alorica
01.2019 - 06.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Knew Sales Group
09.2016 - 01.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Restaurant Manager
India Village
10.2014 - 08.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Science - Small Business Entrepreneurship
Mohawk College of Applied Arts And Technology
Hamilton, None04-2014
Associate of Science - Small Business Entrepreneurship
Mohawk College of Applied Arts And Technology
Hamilton, None04-2014
BBA - Business Administration
Lovely Professional University
Jalandhar, India05-2011
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Performance Metrics
- Call Handling Techniques
- Call decisioning
- Order Management
- Inbound sales
- High-volume call centers
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Professional Working
Timeline
Restaurant Manager
Oh Bombay
01.2022 - Current
Customer Service Representative
S&P Data
08.2020 - 01.2022
Telesales Representative
Alorica
01.2019 - 06.2020
Customer Service Representative
Knew Sales Group
09.2016 - 01.2019
Restaurant Manager
India Village
10.2014 - 08.2016
Associate of Science - Small Business Entrepreneurship
Mohawk College of Applied Arts And Technology
Associate of Science - Small Business Entrepreneurship
Mohawk College of Applied Arts And Technology
BBA - Business Administration
Lovely Professional University
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