KANAV KHURANA
Summary
Results-driven professional with over 10 years of experience in customer service, sales, and management roles. Proven track record of enhancing customer satisfaction through strategic service initiatives and cultivating lasting relationships. Adept at driving sales growth by implementing effective strategies and leading high-performance teams. Demonstrated ability to balance operational excellence with a customer-centric approach to achieve business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
Rona
07.2023 - Current
- Led, supervised, and motivated a team of 15 members to achieve high performance and productivity.
- Train and motivate staff to deliver exceptional customer service and uphold RONA's customer satisfaction standards
- Develop and implement sales strategies to achieve departmental targets and contribute to overall store sales goals
- Oversee the presentation and layout of merchandise in the department to maximize visual appeal and drive sales
- Collaborate with other department managers and store leadership to achieve overall store objectives
- Ensured exceptional customer service by addressing inquiries, resolving issues, and providing product recommendations.
Sales Manager
Visual College of Arts and Design
01.2023 - 07.2023
- Managed and guided a team of admissions advisors, ensuring alignment with enrollment goals and institutional objectives
- Developed and implemented strategic enrollment plans to attract prospective students and meet annual admissions targets
- Conducted regular performance evaluations, provided coaching and mentorship to enhance team effectiveness and individual performance
- Established and maintained relationships with high schools, community organizations, and other key stakeholders to drive student recruitment
- Prepared accurate enrollment forecasts and tracked key performance metrics to inform decision-making and strategy adjustments
- Streamlined admissions processes to enhance efficiency, improve the applicant experience, and increase conversion rates.
Sales Associate
Rona (Part Time)
03.2022 - 12.2022
- Assist customers in finding and selecting products based on their needs
- Offer recommendations and suggest complementary products to enhance the customer's purchase
- Oversee product displays, layout, and signage to maximize sales and create an attractive shopping environment
- Demonstrated expertise in understanding the features and benefits of products/services
- Educated customers on product offerings to drive sales
- Forklift license holder (Order Picker and Propane Counterbalance).
Sales Manager
Whitehat Jr
07.2020 - 03.2022
- Lead, mentor, and manage a team of sales representatives, ensuring high performance and motivation
- Developed and implemented strategic sales plans to expand customer base and enhance market presence
- Conducted performance reviews and provided feedback to improve team efficiency and productivity
- Analyzed market trends and competitor activities to identify new business opportunities and stay ahead in the market
- Utilized CRM tools to track sales metrics, analyze data, and generate reports for senior management
- Conduct sales presentations and product demos to potential clients, highlighting the benefits of Whitehat Jr's offerings.
Assistant Manager Sales
Concentrix Daksh
05.2016 - 12.2019
- Lead and manage a team of sales representatives or customer service agents, ensuring high performance and productivity
- Develop and implement action plans to address performance gaps and achieve targets
- Conduct regular team meetings, performance reviews, and provide constructive feedback
- Maintain strong relationships with key clients, addressing their needs and concerns promptly
- Prepare regular reports on team performance, client feedback, and operational metrics
- Cultivate and maintain relationships with key accounts, ensuring their needs are met and expectations exceeded
- Assist in developing and executing strategic plans to achieve business objectives.
Sales Associate
Concentrix Daksh
05.2011 - 05.2016
- Identify and generate new sales opportunities through cold calling, networking, and market research
- Follow up with leads and prospects to ensure timely progression through the sales funnel
- Maintain an organized and up-to-date sales pipeline using CRM software
- Participate in training sessions and professional development opportunities to enhance sales skills and knowledge
- Developed and refined sales scripts and rebuttals to optimize call conversations and improve conversion rates.
Education
PG Diploma - Marketing Management and Professional Sales
Lambton College
Bachelor of Science - Information Technology
Guru Nanak Dev University
Skills
- Relationship Building
- Team Management
- Sales Strategy Development
- Target Achievement
- CRM Software Proficiency
- Market Analysis and Research
- Patience and Empathy
- Adaptability
- Communication Skills (Verbal and Written)
- Customer Satisfaction Enhancement
- Account Management
- Strong Leadership
- Training and mentoring
- Customer Engagement
- Reporting skills
- Service Level Agreements
Certification
- Counter Balance and Order Picker License Holder from Rona
- First Aid + CPR C + AED
Accomplishments
- Led a high-performing sales and customer service team to surpass annual targets, earning recognition for outstanding teamwork and results.
- Awarded for exceptional performance in steering the sales team to deliver a substantial revenue increase, surpassing targets by 15% within 8 months.
- Recognized as the top-performing sales associate for achieving and exceeding sales targets in the highly competitive industry.
- Awarded for excellence in upselling and cross-selling, resulting in a significant boost in average transaction value and overall revenue.
Timeline
Department Manager
Rona
07.2023 - Current
Sales Manager
Visual College of Arts and Design
01.2023 - 07.2023
Sales Associate
Rona (Part Time)
03.2022 - 12.2022
Sales Manager
Whitehat Jr
07.2020 - 03.2022
Assistant Manager Sales
Concentrix Daksh
05.2016 - 12.2019
Sales Associate
Concentrix Daksh
05.2011 - 05.2016
PG Diploma - Marketing Management and Professional Sales
Lambton College
Bachelor of Science - Information Technology
Guru Nanak Dev University
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