Dynamic Retail Customer Specialist with a proven track record at Unibank, excelling in complaint handling and customer service. Adept at utilizing CRM software to enhance customer satisfaction and drive sales. Recognized for strong problem-solving abilities and effective communication, consistently delivering exceptional service and fostering a welcoming atmosphere.
Greet and assist customers, ensuring a welcoming atmosphere and exceptional service.
Provide detailed product information and recommendations, enhancing customer decision-making.
Efficiently handle customer complaints and inquiries, ensuring timely resolutions and high satisfaction levels.
Process transactions accurately using point-of-sale systems, managing cash and credit transactions.
Conduct regular inventory checks and assist in restocking merchandise.
Stay updated on product knowledge, promotions, and sales strategies to engage customers effectively.
Participate in ongoing training and development programs to enhance service skills and product knowledge.