Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kanan Guliyev

Toronto

Summary

Dynamic Retail Customer Specialist with a proven track record at Unibank, excelling in complaint handling and customer service. Adept at utilizing CRM software to enhance customer satisfaction and drive sales. Recognized for strong problem-solving abilities and effective communication, consistently delivering exceptional service and fostering a welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Retail Customer Specialist

Unibank
01.2015 - 02.2019

Greet and assist customers, ensuring a welcoming atmosphere and exceptional service.

Provide detailed product information and recommendations, enhancing customer decision-making.

Efficiently handle customer complaints and inquiries, ensuring timely resolutions and high satisfaction levels.

Process transactions accurately using point-of-sale systems, managing cash and credit transactions.

Conduct regular inventory checks and assist in restocking merchandise.

Stay updated on product knowledge, promotions, and sales strategies to engage customers effectively.

Participate in ongoing training and development programs to enhance service skills and product knowledge.

Education

Bachelor of Science - Applied Mathematics

BAKU STATE UNIVERSITY
Baku, AZ
09-2013

Skills

  • Complaint handling
  • CRM software
  • Customer service
  • Problem-solving
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Customer service and sales-oriented mindset

Languages

English
Full Professional
Russian
Full Professional
Turkish
Full Professional

Timeline

Retail Customer Specialist

Unibank
01.2015 - 02.2019

Bachelor of Science - Applied Mathematics

BAKU STATE UNIVERSITY
Kanan Guliyev