KANAN BRAHMBHATT
Etobicoke,ON
Summary
Experienced in successfully performing challenging assignment which has contributed to professional growth utilizing the knowledge in the fields of Human Resources, Administration, Personnel and Global Business Management. Experienced in customer relationship management, business development, team management and always action-oriented, flexible problem solver. Resilient and passionate about achieving ambitions by applying entrepreneurial knowledge of Human Resource field. Volunteered in major events of renowned organizations like NHRD- Vadodara Chapter and DSSG Bespoke Solutions Pvt. Ltd. Always eager to learn and grow.
Overview
5
5
years of professional experience
Work History
Branch Admin
Gerrie Electric Wholesale Ltd.
06.2022 - Current
- Manage complex calendar scheduling and travel arrangements for senior executives, ensuring alignment with corporate policies and priorities.
- Coordinate and prioritize meetings, conference calls, and engagements, briefing executives on critical topics in advance.
- Handle internal and external stakeholder communications, including customers and business leaders, facilitating seamless coordination.
- Prepare, distribute, and maintain departmental reports, dashboards, and business correspondence to support operational transparency.
- Process online purchasing requisitions, staffing and IT requests, and expense claims through SAP and Concur.
- Organize and maintain contract documents, agreements, and presentations for easy access and review.
- Collaborate closely with teams across departments to ensure timely follow-up on deliverables and project milestones.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Brand Representative
Fine Sight Solutions
05.2022 - 06.2022
- Perform sales function for the marketing campaigns.
- Daily Interacting with customers.
- Promptly responding to all inquiries in a courteous and efficient manner.
- Providing information to customers about product features.
- Helping customers when they face problems or need information.
- Ensuring that sales data is updated accurately.
- Helping customers with complaints and questions and give them information regarding products and services.
- Ensure customer satisfaction and provide professional customer support.
- Update files with appropriate information.
- Updating salesforce.
Agent-Customer Service Representative
Bill Gosling Outsourcing
09.2021 - 11.2021
- Daily Interacting with customers.
- Promptly responding to all inquiries in a courteous and efficient manner.
- Providing information to customers about product features.
- Helping customers when they face problems or need information.
- Ensuring that customer information is updated accurately.
- Helping customers with complaints and questions and give them information regarding products and services.
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support.
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines.
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and supports to update customer's account information.
- Reduced transfer rate of calls by 60%.
Senior Associate
Chuck's Roadhouse Bar and Grill
03.2021 - 08.2021
- Taking orders with accuracy while enduring great customer service experiences.
- Suggestive selling and safe handling of food as per regulations.
- Maintaining a clean and healthy store environment.
- Handling customer complaints.
- Preparing and documenting daily transaction sales reports.
- Managing Economic Order Quantity.
- Supervising customer orders, inventory control and administrative work.
- Interviewing candidates for various roles.
- Assisting the manager in scheduling work hours and meetings.
Education
Post Graduate Diploma - Strategic Global Business Management
Conestoga College
12.2021
Master's Degree - Human Resources
Navrachana University
04.2020
Bachelor's Degree - Business Administration
Maharaja Sayajirao University
04.2018
Skills
- Strategic business development
- Client engagement
- Business transformation
- Understanding of labor regulations
- Cost management strategies
- Structured problem-solving
- Complaint management
- Microsoft Office
Timeline
Branch Admin
Gerrie Electric Wholesale Ltd.
06.2022 - Current
Brand Representative
Fine Sight Solutions
05.2022 - 06.2022
Agent-Customer Service Representative
Bill Gosling Outsourcing
09.2021 - 11.2021
Senior Associate
Chuck's Roadhouse Bar and Grill
03.2021 - 08.2021
Post Graduate Diploma - Strategic Global Business Management
Conestoga College
Master's Degree - Human Resources
Navrachana University
Bachelor's Degree - Business Administration
Maharaja Sayajirao University
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