Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kanae Iwashita

Etobicoke,Canada

Summary

Dynamic Starbucks Department Head Manager at METRO INC. STARBUCKS, recognized for driving sales growth and enhancing customer satisfaction.Expert in staff training and operational efficiency, successfully trained over 50 baristas, while achieving top cleanliness scores. Committed to fostering a welcoming environment and maximizing engagement, ensuring exceptional service delivery.

Overview

17
17
years of professional experience

Work History

Starbucks Department Head Manager

METRO INC. STARBUCKS
Toronto, Canada
08.2023 - Current
  • Successfully increased sales compared to the previous year.
  • Trained over 20 baristas and played a key role in recruiting 13 new hires to support team growth and service quality.
  • Drove sales growth by creating samples, point-of-purchase (POP) displays, and regularly updating product arrangements.
  • Created balanced shift schedules based on customer needs.
  • Demonstrated strong leadership in customer service, assisting over 200 customers daily.
  • Maintained a solid understanding of company values and customer expectations, responding quickly to complex requests in a fast-paced environment.
  • Served as a model barista by engaging customers in a highly visible role, and consistently conveying a positive, professional attitude.
  • Trained staff for promotions, leading to significant improvements in productivity.
  • Applied in-depth knowledge of drink formulas and training techniques to consistently deliver high-quality beverages.
  • Handled cash transactions accurately while providing exceptional customer service.
  • Collaborated with the Starbucks district manager to achieve sales targets, and reduce food waste.
  • Placed weekly product orders based on sales trends and customer preferences.
  • Conducted inventory checks every two months.
  • Worked with the district manager to set future sales goals, and led barista training sessions every three months.
  • Created a welcoming 'second home' environment to enhance customer comfort.
  • Achieved top cleanliness scores in the district, while increasing food sales, and minimizing waste.
  • Upheld the highest standards of store cleanliness and sanitation.

Barista, Barista Trainer

METRO INC. STARBUCKS
Toronto, Canada
10.2019 - 07.2023
  • Successfully Trained over 30 Baristas.
  • Demonstrated leadership of customer service in a role serving over 100 customers daily.
  • Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.
  • Engaged customers in a highly visible role, conveying a positive and professional attitude.
  • Trained for promotions and achieved significant improvements in employee productivity.
  • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.
  • Handled and counted money and interacted with customers during transactions.
  • Collaborated with store manager to ensure sales goals and food waste goals were met.
  • Provided a 'second home' environment to ensure customers felt welcomed.
  • Achieved Top ranking cleanliness scores for district while increasing food sales and lowering food waste.
  • Demonstrated accuracy and integrity during customer transactions.
  • Uphold the highest standards in store maintenance and sanitation requirements.

Barista, Barista Trainer

STARBUCKS
Shizuoka, Japan
12.2015 - 09.2017
  • Successfully Trained over 40 Baristas.
  • Demonstrated leadership of customer service in a role serving over 300 customers daily.
  • Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.
  • Engaged customers in a highly visible role, conveying a positive and professional attitude.
  • Trained for promotions and achieved significant improvements in employee productivity.
  • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.
  • Handled and counted money and interacted with customers during transactions.
  • Collaborated with store manager to ensure sales goals and food waste goals were met.
  • Provided a 'second home' environment to ensure customers felt welcomed.
  • Achieved Top ranking cleanliness scores for district while increasing food sales and lowering food waste.
  • Demonstrated accuracy and integrity during customer transactions.
  • Uphold the highest standards in store maintenance and sanitation requirements.

Server

MOTHER'S CREPE
Richmond, Canada
10.2013 - 10.2014
  • Worked in a very high-paced environment.
  • Delivered exceptional, friendly and fast service.
  • Skillfully anticipated and addressed guests' service needs.
  • Maintained expert knowledge of all menu items and specials of the day.
  • Skillfully prepared 60 different types of crepe, ice cream and shakes as requested by each guest.
  • Served great quality food to guests and made sure their dining experience was phenomenal.
  • Problem-solved and resolved customer complaints and issues.
  • Participated as an excellent team member to accomplish goals and objectives established by the company.
  • Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client.

Server

MCDONALD'S
Hiroshima, Japan
06.2008 - 08.2011
  • Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills.
  • Greeted and assisted guests in a professional manner.
  • Consistently ensured the food was properly prepared, handled and stored.
  • Effectively cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Carried out daily assignments in a timely manner to meet time sensitive deadlines.
  • Demonstrated extreme attention to detail to ensure top quality production and service in a very high paced environment.
  • Promptly and empathetically handled guest concerns and complaints.
  • Operated the drive-through window and sales register quickly and efficiently.

Education

High School Diploma -

Hiroshima Prefectural Kabe High School
Hiroshima, Japan

Skills

  • Customer loyalty strategies
  • Sales promotions and management
  • Operational efficiency
  • Engagement maximization
  • Goal orientation
  • Customer satisfaction enhancement
  • Effective communication
  • Solution-oriented approach
  • Work ethic
  • Dedication
  • Staff training and development
  • Inventory management
  • Employee scheduling
  • Sales management

Languages

English
Professional
Japanese
Native/ Bilingual

Timeline

Starbucks Department Head Manager

METRO INC. STARBUCKS
08.2023 - Current

Barista, Barista Trainer

METRO INC. STARBUCKS
10.2019 - 07.2023

Barista, Barista Trainer

STARBUCKS
12.2015 - 09.2017

Server

MOTHER'S CREPE
10.2013 - 10.2014

Server

MCDONALD'S
06.2008 - 08.2011

High School Diploma -

Hiroshima Prefectural Kabe High School

Similar Profiles

CREATE PROFILE
Kanae Iwashita