Kamyar Karimi
North York,ON
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Certified Personal Trainer offers 6 years of experience guiding diverse clients to successfully achieve health and wellness goals.
Overview
15
15
years of professional experience
Work History
Sales Associate
LA Fitness
11.2019 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming club environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our membership offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies.
Master Personal Trainer
LA Fitness Signature Club Don Mills
12.2013 - 10.2019
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Customer Service Representative/Sales Telemarketer
Bell Canada
09.2008 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Personal Trainer Certification - Fitness
Canadian Personal Training Network
11.2013
High School Diploma -
A.Y. Jackson Secondary School
Toronto, ON06.2007
Skills
- Time Management
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Punctual and Dependable
- Complaint resolution
- Consultative Sales
- Small and Large Group Instruction
- Strength and Agility Training
- Health and Wellness Education
Timeline
Sales Associate
LA Fitness
11.2019 - 01.2024
Master Personal Trainer
LA Fitness Signature Club Don Mills
12.2013 - 10.2019
Customer Service Representative/Sales Telemarketer
Bell Canada
09.2008 - 11.2013
Personal Trainer Certification - Fitness
Canadian Personal Training Network
High School Diploma -
A.Y. Jackson Secondary School
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