Kam Tung Lau
Burnaby,BC
Summary
Highly adaptable, proactive and organized communicator with more than 9 years of experience in administrative support. Prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Engineering Officer
Alva Hotel By Royal
05.2019 - 09.2024
- Provide administrative support such as coordinating meetings, managing calendar, email and phone call.
- Documented and developed engineering procedures and processes.
- Coordination with other departments to facilitate successful in daily operation.
- Assist in drafting and review of contract and purchase order.
- Assist in follow up the license certificate with government.
Housekeeping Administrative Assistant
Harbour Plaza Metropolis Hotel
09.2018 - 05.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and guest supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Housekeeping Administrative Assistant
Landmark Mandarin Oriental Hong Kong
04.2017 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Handled lost and found with guest
- Handled washing service with guest
Housekeeping Clerk
Dorsett Wan Chai Hong Kong
07.2015 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Handling lost and found with guest
Food and Beverage clerk (Part time)
Metro Park Hotel Wan Chai
04.2015 - 06.2015
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Housekeeping service call coordinator (Part time)
Metro Park Hotel Wan Chai
10.2014 - 04.2015
- Managed high call volumes calmly, maintaining professionalism under pressure and contributing to overall company efficiency.
- Handled the quantities of minibar items
Housekeeping internship
Metro Park Hotel Wan Chai
06.2014 - 08.2014
- Being a room attendant and learning how to check rooms
Waiter (Part time)
Holiday Inn Hotel
12.2013 - 05.2014
- Sending food and drinks to guest
Waiter (Part time)
Sheraton Hong Kong Hotel & Towers
12.2013 - 05.2014
- Sending food and drink to guest
Education
Bachelor Degree - International Hospitality and Tourism Management
University of Birmingham
UK09.2019
Associate degree - Hotel Management
Hong Kong Community College
Hong Kong07.2015
Secondary School -
Cheung Chuk Shan College
Hong Kong07.2013
Skills
- Collaboration
- Organization
- Problem Solving
- Administrative Task Coordination
- Scheduling and Planning
- Microsoft Office
- Hotel Operating System
Personal Information
Date of Birth: 01/10/93
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Additional Information
Link in: www.linkedin.com/in/tiffany-lau-08359b20a
Timeline
Engineering Officer
Alva Hotel By Royal
05.2019 - 09.2024
Housekeeping Administrative Assistant
Harbour Plaza Metropolis Hotel
09.2018 - 05.2019
Housekeeping Administrative Assistant
Landmark Mandarin Oriental Hong Kong
04.2017 - 08.2018
Housekeeping Clerk
Dorsett Wan Chai Hong Kong
07.2015 - 03.2017
Food and Beverage clerk (Part time)
Metro Park Hotel Wan Chai
04.2015 - 06.2015
Housekeeping service call coordinator (Part time)
Metro Park Hotel Wan Chai
10.2014 - 04.2015
Housekeeping internship
Metro Park Hotel Wan Chai
06.2014 - 08.2014
Waiter (Part time)
Holiday Inn Hotel
12.2013 - 05.2014
Waiter (Part time)
Sheraton Hong Kong Hotel & Towers
12.2013 - 05.2014
Bachelor Degree - International Hospitality and Tourism Management
University of Birmingham
Associate degree - Hotel Management
Hong Kong Community College
Secondary School -
Cheung Chuk Shan College
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