Kamsiyochukwu Obi
etobicoke,ontario
Summary
Customer-focused Customer Experience Associate with a strong background in banking, financial transactions, luxury client service, and administrative operations. Skilled in accurately processing financial transactions, assessing customer needs, and delivering tailored banking solutions to enhance client satisfaction. Proven ability to manage reception duties, handle confidential information, and maintain professionalism in high-pressure environments. A dynamic communicator with exceptional problem-solving skills, attention to detail, and a commitment to operational excellence. Seeking to leverage my expertise in financial services and customer engagement to drive efficiency and elevate the client experience.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate (CX Agent)
Access Bank
05.2022 - 01.2023
- Processed customer transactions, including deposits, withdrawals, and bill payments, ensuring compliance with banking regulations and security protocols.
- Assessed customer financial needs and recommended tailored banking solutions, improving customer satisfaction and engagement.
- Resolved client inquiries and concerns professionally, ensuring high levels of customer retention and loyalty.
- Assisted clients with digital banking solutions, guiding them on secure and efficient banking methods.
- Maintained strict confidentiality while handling sensitive financial information and transactions.
Receptionist Administrator
Scarborough Fades, Canada
07.2024 - 09.2024
- Managed high-end clientele in a luxury barber shop, ensuring an elevated customer service experience.
- Greeted and assisted guests, handled appointment bookings, and maintained a seamless scheduling system for barbers.
- Processed payments, handled cash, and managed point-of-sale transactions with accuracy.
- Maintained cleanliness and ambiance, ensuring an upscale and welcoming environment for customers.
- Provided personalized client service by offering beverages, magazines, and ensuring client comfort.
- Assisted barbers with organizing clientele lists and preparing for upcoming appointments.
Education
Bachelor of Arts - Graphic Design
Humber College
Toronto, ON04-2022
Skills
- Financial Transactions Processing (Deposits, Withdrawals, Bill Payments)
- Customer Needs Assessment & Banking Solutions Advisory
- Cash Handling & POS Operations
- Luxury Client Experience & Upselling
- Administrative & Reception Duties
- Conflict Resolution & Problem-Solving
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Multitasking
- Confidentiality & Compliance with Banking Regulations
Languages
English
Native or Bilingual
Timeline
Receptionist Administrator
Scarborough Fades, Canada
07.2024 - 09.2024
Customer Experience Associate (CX Agent)
Access Bank
05.2022 - 01.2023
Bachelor of Arts - Graphic Design
Humber College
Similar Profiles
Enitinwa Olukolade kunleEnitinwa Olukolade kunle
Head, Merchant Services at Access BankHead, Merchant Services at Access Bank
Nishrev SingNishrev Sing
Relationship Manager - Commercial Banking at Access BankRelationship Manager - Commercial Banking at Access Bank
Nomazwe MhotshaNomazwe Mhotsha
Team Lead Sales and Support at Access BankTeam Lead Sales and Support at Access Bank