Kamsiyochukwu Angel Nweke
Toronto,Ontario
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Food and Beverage Associate
Canada's Wonderland
05.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Demonstrated excellent time management skills, coordinating multiple tasks simultaneously.
- Provided exceptional customer service, ensuring guest satisfaction in fast-paced environment.
- Implemented feedback mechanisms to improve service quality and guest experience consistently.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Attendant Usher
Canada’s Wonderland
09.2023 - 05.2025
- Ensured to caution members of the public when defaulting rules set in the park.
- Secured monsters from forms of assault, taunting, verbal abuse from the public.
- Greet people when arriving at the park and the Halloween mazes.
- Helped terrified people to safely pass through scare zones and mazes.
- Give people a sense of direction on where the rest of the park attractions are.
Sales Associate
Benjamin Moore – The Colour Studio
03.2024 - 07.2024
- Gained in-depth understanding of paint products, tools and application techniques to guide customer decisions.
- Resolved customer concerns, such as color mismatches or product issues, effectively and efficiently.
Sales Associate/ Customer Service Representative
Bumsie Foods
03.2022 - 11.2022
- Applied problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary.
- Generated a 50% increase in customer service enabling accumulation of funds for certain sectors of our store.
- Ensured to advertise our products while taking care of new and incoming customers.
- Followed and achieved department’s sales goals on a weekly, monthly, quarterly, and yearly basis.
Sales Associate
Annie’s Collection
01.2021 - 02.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and providing a welcoming store environment.
- Sorted and carried new products to be arranged in the store.
- Maintained a calm demeanour and professionally managed issues in busy, high stress situations.
- Answered customer questions about sizing and accessories and merchandise care.
- Accessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Intern
Mobile Telecommunication Network (MTN)
07.2021 - 12.2021
- Enhanced customer satisfaction by punctually addressing inquiries and resolving any issues the customer may have.
- Maintained accurate records of customer interactions, improving overall data management.
- Contributed to a reduction in average call wait time through efficient problem solving skills.
- Conducted thorough follow-on unresolved cases, ensuring prompt solutions to customer concerns.
- Responded proactively and positively to rapid change.
Education
Bachelor - Biomedical Science
York University/ Université De York
01-2027
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
- Experienced in managing files and data using Google Workspace (Docs, Sheet, Drive)
- Skilled in data entry with high accuracy
- Knowledgeable in scheduling and appointment management tools
- Experienced in processing online transactions through e-commerce platforms
- Well-versed in operating cash registers and point-of-sale (POS) systems
- Fluent in English and Igbo, with strong verbal and written communication skills
- Exceptional teamwork and communication skills, having previously worked in a collaborative and high pressure environment
- Proven ability to provide top-notch customer service and create a welcoming atmosphere
- Respect and provide friendly services to customers to the best of my abilities
- Keeping tasks and responsibilities in order
- Service prioritization
Languages
English
Timeline
Food and Beverage Associate
Canada's Wonderland
05.2025 - Current
Sales Associate
Benjamin Moore – The Colour Studio
03.2024 - 07.2024
Attendant Usher
Canada’s Wonderland
09.2023 - 05.2025
Sales Associate/ Customer Service Representative
Bumsie Foods
03.2022 - 11.2022
Customer Service Intern
Mobile Telecommunication Network (MTN)
07.2021 - 12.2021
Sales Associate
Annie’s Collection
01.2021 - 02.2022
Bachelor - Biomedical Science
York University/ Université De York