Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kamsiyochukwu Angel Nweke

Toronto,Ontario

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Food and Beverage Associate

Canada's Wonderland
05.2025 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
  • Demonstrated excellent time management skills, coordinating multiple tasks simultaneously.
  • Provided exceptional customer service, ensuring guest satisfaction in fast-paced environment.
  • Implemented feedback mechanisms to improve service quality and guest experience consistently.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Attendant Usher

Canada’s Wonderland
09.2023 - 05.2025
  • Ensured to caution members of the public when defaulting rules set in the park.
  • Secured monsters from forms of assault, taunting, verbal abuse from the public.
  • Greet people when arriving at the park and the Halloween mazes.
  • Helped terrified people to safely pass through scare zones and mazes.
  • Give people a sense of direction on where the rest of the park attractions are.

Sales Associate

Benjamin Moore – The Colour Studio
03.2024 - 07.2024
  • Gained in-depth understanding of paint products, tools and application techniques to guide customer decisions.
  • Resolved customer concerns, such as color mismatches or product issues, effectively and efficiently.

Sales Associate/ Customer Service Representative

Bumsie Foods
03.2022 - 11.2022
  • Applied problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary.
  • Generated a 50% increase in customer service enabling accumulation of funds for certain sectors of our store.
  • Ensured to advertise our products while taking care of new and incoming customers.
  • Followed and achieved department’s sales goals on a weekly, monthly, quarterly, and yearly basis.

Sales Associate

Annie’s Collection
01.2021 - 02.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and providing a welcoming store environment.
  • Sorted and carried new products to be arranged in the store.
  • Maintained a calm demeanour and professionally managed issues in busy, high stress situations.
  • Answered customer questions about sizing and accessories and merchandise care.
  • Accessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Intern

Mobile Telecommunication Network (MTN)
07.2021 - 12.2021
  • Enhanced customer satisfaction by punctually addressing inquiries and resolving any issues the customer may have.
  • Maintained accurate records of customer interactions, improving overall data management.
  • Contributed to a reduction in average call wait time through efficient problem solving skills.
  • Conducted thorough follow-on unresolved cases, ensuring prompt solutions to customer concerns.
  • Responded proactively and positively to rapid change.

Education

Bachelor - Biomedical Science

York University/ Université De York
01-2027

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
  • Experienced in managing files and data using Google Workspace (Docs, Sheet, Drive)
  • Skilled in data entry with high accuracy
  • Knowledgeable in scheduling and appointment management tools
  • Experienced in processing online transactions through e-commerce platforms
  • Well-versed in operating cash registers and point-of-sale (POS) systems
  • Fluent in English and Igbo, with strong verbal and written communication skills
  • Exceptional teamwork and communication skills, having previously worked in a collaborative and high pressure environment
  • Proven ability to provide top-notch customer service and create a welcoming atmosphere
  • Respect and provide friendly services to customers to the best of my abilities
  • Keeping tasks and responsibilities in order
  • Service prioritization

Languages

English

Timeline

Food and Beverage Associate

Canada's Wonderland
05.2025 - Current

Sales Associate

Benjamin Moore – The Colour Studio
03.2024 - 07.2024

Attendant Usher

Canada’s Wonderland
09.2023 - 05.2025

Sales Associate/ Customer Service Representative

Bumsie Foods
03.2022 - 11.2022

Customer Service Intern

Mobile Telecommunication Network (MTN)
07.2021 - 12.2021

Sales Associate

Annie’s Collection
01.2021 - 02.2022

Bachelor - Biomedical Science

York University/ Université De York
Kamsiyochukwu Angel Nweke