Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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FRANCIS OKEZIE-AJAERO

Toronto,ON

Summary

Accomplished Customer Experience Associate with an extensive experience in providing quality services under challenging environments. Self-motivated, Energetic, highly organized, and hard working individual with excellent skills of multi-tasking. Great and knowledgeable of sustainable energy with an ability to create exceptional client experiences. Working towards maximizing inclusion and diversity. Aspiring to seek a career in IT and Cybersecurity services.

Overview

2
2
years of professional experience

Work History

Customer Experience Associate

Scotiabank
09.2022 - Current
  • Responsible for taking a proactive approach to discovering our customer's needs
  • Excellent communication skills in English
  • Nurturing rich, long-standing relationships with customers
  • Responsible for contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Demonstrated excellent technology expert skills and shared my knowledge by introducing clients to the mobile banking applications
  • Responsible for building a strategy to market email campaigns
  • Responsible in managing overall accounting matters, including budget summaries and payment requests
  • Responsible for acting on behalf of the company and our clients in the delivery of our exceptional products and services
  • 2 years of data entry experience
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service
  • Engaged in cross-selling and up-selling activities to enhance and generate revenue
  • Responsible for providing backup for customer service managers
  • Responsible for providing feedback and processing improvement to the Senior Manager of Campus Operations.

Retail Sales Associate

GUESS Canada
11.2021 - 01.2022
  • Proactively engaging with clients/customers through various communication channels and delivering customer skills.
  • Responsible for processing day to day transactions.
  • Responsible in creating nurturing rich and long-standing relationships.
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
  • Communicated with customers about the quality and value of company products, sharing product knowledge and expertise with fellow consultants.
  • Provided positive customer experience from sincere greetings on the floor to seamless sales and checkout process.
  • Assisted in achieving success in a target-based performance environment.
  • Ability to communicate with the team both in person and via various platforms including instant messages, e-mail and phone

Education

Bachelor of Arts - International Development & Business Admin

York University
Toronto, ON
08.2023

Diploma -

Niagara Christian Collegiate
Fort Erie, ON
04.2018

Skills

  • Active listener
  • Highly Organized
  • Attention to detail
  • Effective communication
  • Punctual
  • Positive can-do attitude

Additional Information

  • Highly proficient in all Microsoft applications
  • Enrolled : Salesforce Administrative training certification course ( CRM )
  • Completed : Google's Project Management: Professional Certification course
  • Completed : ISC2, Cybersecurity course
  • Completed : IT Google support
  • In progress : Security plus course



Timeline

Customer Experience Associate

Scotiabank
09.2022 - Current

Retail Sales Associate

GUESS Canada
11.2021 - 01.2022

Bachelor of Arts - International Development & Business Admin

York University

Diploma -

Niagara Christian Collegiate

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FRANCIS OKEZIE-AJAERO