Kamran Khan
Milton,ON
Summary
A dynamic leader at TJX Canada, adept in leadership and business operations analysis, significantly enhanced customer satisfaction and reduced turnover rates. Excelled in team building and productivity improvements across multiple store, achieving high-quality standards and financial targets through innovative strategies and effective communication.
I am known for engaging high performance teams to deliver exceptional bottom line results with a passion to develop people. I show up with good intentions and as an honest and sincere coach when connecting with people then guide and mentor them to deliver outstanding results in key performance areas.
Overview
11
11
years of professional experience
Work History
Store Manager
TJX Canada
06.2022 - Current
- Managed multiple stores across Toronto, Mississauga and Halton region ranging from volumes of 15 Million to 20 Million.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees, with an associate headcount ranging from 55-95 between stores.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached assistant managers in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised various locations, enforcing high-quality standards of operation.
- Conducted regular performance reviews for assistant managers, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training store team on proper procedures.
- Assisted with hiring, training and mentoring new assistant managers
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Assistant Manager
TJX Canada
10.2015 - 05.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the Store.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
Store Coordinator
TJX Canada
09.2013 - 09.2015
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store management to develop effective sales strategies and achieve revenue goals.
- Improved store efficiency with thorough training of new employees on company policies, procedures, and best practices.
Education
Certificate - Teaching And Training Adults
George Brown College
Toronto, ON01-2025
Bachelor of Science - Biology
Carleton University
Ottawa06-2013
Skills
- Team building practices
- Goal setting and performance metrics
- Customer service
- Leadership skills
- Business and operations analysis
- Productivity improvements
Timeline
Store Manager
TJX Canada
06.2022 - Current
Assistant Manager
TJX Canada
10.2015 - 05.2022
Store Coordinator
TJX Canada
09.2013 - 09.2015
Certificate - Teaching And Training Adults
George Brown College
Bachelor of Science - Biology
Carleton University
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