Mahalia McIntyre
Canyon Lake,CA
Summary
Creative, purpose-driven professional with over 13 years of experience building relationships, communicating with diverse audiences, and delivering exceptional customer experiences. My background spans banking, finance, business operations, film production, and storytelling. I am passionate about helping organizations communicate their mission with authenticity, excellence, and integrity.
Overview
19
19
years of professional experience
Work History
Specialized Deposits Specialist – HOA & Property Management
Enterprise Bank & Trust
05.2025 - Current
- Build trusted relationships with commercial HOA and Property Management clients.
- Coordinate communication between clients, Relationship Managers, and internal teams.
- Manage commercial account documentation while ensuring regulatory compliance.
- Resolve complex client issues through proactive communication and exceptional customer service.
- Utilize Salesforce, DocuSign, and Microsoft Office to manage workflows.
Audit Accountant
Alabbasi Group
Perris, CA
01.2023 - 08.2023
- Prepared audit reports and financial analyses.
- Collaborated with leadership to improve business processes.
- Managed multiple projects while meeting strict deadlines.
- Communicated findings and recommendations clearly.
Banking Member Service Representative
Navy Federal Credit Union
Remote
12.2019 - 06.2022
- Built strong member relationships through personalized service.
- Educated members on products and digital banking solutions.
- Delivered exceptional service across phone, chat, and online channels.
- Solved complex account issues while maintaining high satisfaction.
Personal Banker
Wells Fargo
Long Beach, CA
07.2016 - 05.2018
- Developed long-term client relationships.
- Recommended financial solutions based on customer needs.
- Supported branch growth through consultative service.
Credit Card Specialist
Bank of America
08.2013 - 06.2016
- Delivered outstanding customer service and account support.
- Educated customers on products and financial solutions.
Specialist
Apple Inc.
Manhattan Beach, CA
03.2012 - 08.2013
- Represented the Apple brand through exceptional customer experiences.
- Demonstrated products and educated customers on technology solutions.
Independent Film Producer & Screenwriter
02.2007 - Current
- Developed original screenplays from concept through production.
- Managed creative projects, coordinated teams, and told meaningful stories designed to inspire audiences.
Skills
- Marketing & Brand Communication
- Storytelling
- Content Development
- Community Engagement
- Relationship Marketing
- Customer Experience
- Project Coordination
- Social Media Support
- CRM (Salesforce)
- Microsoft Office
- Team Collaboration
Timeline
Specialized Deposits Specialist – HOA & Property Management
Enterprise Bank & Trust
05.2025 - Current
Audit Accountant
Alabbasi Group
01.2023 - 08.2023
Banking Member Service Representative
Navy Federal Credit Union
12.2019 - 06.2022
Personal Banker
Wells Fargo
07.2016 - 05.2018
Credit Card Specialist
Bank of America
08.2013 - 06.2016
Specialist
Apple Inc.
03.2012 - 08.2013
Independent Film Producer & Screenwriter
02.2007 - Current