Kamran Afzaal
Brampton,Canada
Summary
High-performing professional with extensive experience in enhancing business operations and profitability. Proven project manager and compliance specialist adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving optimal results.
Overview
21
21
years of professional experience
Work History
Reservation & Operations Manager
DREAMS DMC Inc.
, Canada
09.2021 - Current
- Oversaw operational, financial, and marketing functions to ensure cohesive strategy alignment.
- Directed coordination with hotels and suppliers to optimize service delivery.
- Established financial and administrative controls while formulating promotional packages and itineraries.
- Monitored daily payroll, timecards, and fuel data to maintain accurate records.
- Updated office policies to reflect current practices and compliance requirements.
- Managed filing system for important and confidential company documents.
- Participated in meetings and events to identify requirements and develop communication efforts.
- Distributed and stored correspondence including letters, emails, and packages efficiently.
Registration & Scheduling Clerk
IWK Health Centre
Halifax, Canada
08.2020 - 03.2021
- Process appointments for Dentistry, X-ray, Ultrasound, MRI, CT Scan, Bone Density & Nuc Med
- Update daily appointments schedule for Diagnostic Imaging
- Organize a proper filing system for all upcoming/no shows/cancelled appointments
- Coordinate within and outside IWK physicians/radiologists/technicians to schedule appointments
- Maintain company calendar and set meeting reminders using outlook
- Reminder calls to the patients for upcoming appointments and instructions on Covid-19
- Interact with colleagues, patients, families and partners related to DI appointment
- Process registration for patients and families within IWK Health Centre
Assistant Manager HR & Admin
LUXE Tourz Pte Ltd
, Singapore
07.2014 - 03.2020
- Company Overview: (Marketing & Operations)
- Reviewing performance evaluations and other reports
- Training new employees and working with department heads to create training programs
- Helping Managers decide on salaries to offer to new hires
- Answering questions from employees, and recording and investigating complaints when needed
- Using software to monitor employees, the hours they work, and the tasks they complete
- Using surveys and other methods to keep track of employee morale
- Developing programs to increase morale, such as bonuses or top performer rewards
- Negotiating with unions and other labour organizations
- Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts
- Facilitate Human Resources based training to new in role leadership.
- Participate in HR investigations and drive full case closure within company standard.
- Provide leadership development support to onsite Operations leaders
- Assist and lead company’s performance recognition/management process
- Facilitates training related programs
- Coordinates training sessions based on site/regional needs
- Owns tracking and providing post training debriefs to the site operations teams
- Drives the execution of all learning related audits and supports any operational audit initiatives
- Tracks performance and supports any identified retraining opportunities
- Produce and analyze reports to assist with labor planning and management. Utilize HRIS systems for data entry, modification, and reporting
- (Marketing & Operations)
Accounts Executive
Dreams Destination Pte Ltd
, Singapore
08.2012 - 07.2014
- Company Overview: (Finance)
- Provide financial reports and interpret financial information to managerial staff while recommending further courses of action
- Accounts receivable and accounts payable
- Maintain the financial health of the organization
- Analyse costs, pricing, hotel rates, sales results and the company's actual performance
- Conduct reviews and evaluations for cost-reduction opportunities
- Manage the preparation of the company's budget
- Liaise with auditors to ensure appropriate monitoring of company finances is maintained
- Correspond with various other departments, discussing company plans and agreeing on future paths to be taken
- (Finance)
Operations Manager
GLOREE Tours & Travels Pte Ltd
, Singapore
02.2010 - 08.2012
- Company Overview: (Reservation & Operations)
- Monitor daily operations and daily record
- Arrange Travel Itinerary
- Plan/offer city tours & optional tours for FIT, MICs & GITs
- Control all operational matters
- Arrange all bookings & reservations
- Maintain inventory and daily allotments
- Make land arrangements
- Documentation, quotations, invoices, daily office operational activities
- (Reservation & Operations)
Accountant
Macrosoft Pakistan (SMC-Pvt) Ltd
, Pakistan
02.2007 - 12.2009
- Company Overview: (Accounts & Finance)
- Implementing, monitoring and evaluating budgetary and accounting
- Formulating budgetary and accounting policies;
- Preparing financial statements for presentation to boards of directors and senior management;
- Arranging financial meetings, preparing reports, audits ;
- Preparing the purchase and sale of and taxation;
- Examining operating costs and organisations' income and expenses;
- Providing assurance about the accuracy of information contained in financial reports and their compliance with statutory requirements;
- Preparing taxation returns for individuals and organisations;
- Maintaining accounting systems, and advising on the selection and application of computer-based accounting million systems;
- Policy development and documentation;
- Maintain historical administration data by designing a filling and retrieval system keeping past and current record;
- Ensuring compliance with relevant regulations and standards
- (Accounts & Finance)
Assistant Reservation Manager
Empire Travels Pvt Ltd
, Pakistan
01.2006 - 01.2007
- Company Overview: (Outbound Reservation)
- Arrange visas documents for all clients and guidance
- Plan/offer tours for FITs
- Coordinate with overseas agents for hotel bookings & land arrangements
- (Outbound Reservation)
Exports/Imports Executive
Target Logistics Pvt Ltd
, Pakistan
05.2004 - 01.2006
- Company Overview: (Export/Import)
- Prepare the bookings, vessel/air schedules
- Follow up with shipments and keep updated status
- Coordinate with shipping lines, airlines and freight forwarders
- Prepare the documents for Export/Import shipments, customs clearance
- Prepare SRO documents & other payment terms
- Prepare the cases for Rebate and R&D purpose
- Prepare bank documents under L/C, CAD and DA basis etc
- (Export/Import)
Education
MBA - Business Administration And Management
Murdoch University
Singapore05-2014
Skills
- Budget management
- Financial analysis
- Operational oversight
- Supplier coordination
- Promotional strategy
- Payroll administration
References
References available upon request.
Timeline
Reservation & Operations Manager
DREAMS DMC Inc.
09.2021 - Current
Registration & Scheduling Clerk
IWK Health Centre
08.2020 - 03.2021
Assistant Manager HR & Admin
LUXE Tourz Pte Ltd
07.2014 - 03.2020
Accounts Executive
Dreams Destination Pte Ltd
08.2012 - 07.2014
Operations Manager
GLOREE Tours & Travels Pte Ltd
02.2010 - 08.2012
Accountant
Macrosoft Pakistan (SMC-Pvt) Ltd
02.2007 - 12.2009
Assistant Reservation Manager
Empire Travels Pvt Ltd
01.2006 - 01.2007
Exports/Imports Executive
Target Logistics Pvt Ltd
05.2004 - 01.2006
MBA - Business Administration And Management
Murdoch University
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