Kamran Abdul Saleem

• Installation of equipment at customer's facility to ensure full functionality according to System specifications
• On-site technical assistance to help troubleshoot, repair equipment and technical Support remotely for Toshiba customer
• Preventive Maintenance procedures within the scheduled time
• Completes and submits all service documentation accurately and completely following Toshiba procedures and guidelines
• Cooperation in projects such as training, documentation, and exhibition installations
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards
• Communicate and maintain service records and field service reports in Oracle
• Performing connectivity and hardware troubleshooting and repair; (POS & SCO System Board, Raiser, I/O card, fuel station Nexgen, Fortinet, scanners, scales, pin pad, printers and work stations)
• On-site support services and repairs are complete by verifying operations and maintaining required quality levels and documenting work perform
• Travel at a moment's notice to provide support by troubleshooting at customer sites in the assigned areas
• Prepare field reports in Oracle
• Test, review and troubleshoot installed POS and SCO systems
• Provide Technical support specially the mass merchants LCBO, Walmart, Costco, Husky Gas station, Coach, Michael Kors, American Eagle, Hollister, Michaels, Master mind Toys, Princess autos and whole food Market
• Installation of equipment at customer's facility to ensure full functionality according to System specifications
• On-site technical assistance to help troubleshoot, repair equipment and technical Support remotely for Toshiba customer
• Preventive Maintenance procedures within the scheduled time
• Completes and submits all service documentation accurately and completely following Toshiba procedures and guidelines
• Cooperation in projects such as training, documentation, and exhibition installations.
• Served as technical resource for various digital imaging work such as digitization of still materials, processing imaged documents or items and administrative applications.
• Supported post-production processes through diligent management of digital assets, enabling smooth editing workflows.
• Reduced errors in data transfers by implementing reliable backup strategies and securing file storage systems.
• Promoted team productivity by proactively addressing technical issues and providing timely resolution of problems encountered on set or during postproduction.
• Established strong relationships with clients and colleagues, fostering a positive work environment conducive to collaboration and success.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Assisted in the development of training materials and resources for new team members, reducing onboarding time and facilitating seamless integration into the team.
• Assisted customers with setting up and configuring communications systems.

Services for Merchant payment solutions

• Excel in troubleshooting as well as installations of point-of-sales and Debit/credit terminal
• Providing services: Chase Payment tech, Moneris, First Data, TD
• Provide high level of in onsite service for clients by resolving technical problems
• Responsible for repairing, installing, and maintaining equipment and conducting moves/adds/changes to hardware product
• Conduct on-site upgrades, configurations, and testing of client's equipment
• Coordinate service request for installation/de-installation of new equipment
• Maintain knowledge of new technologies and vendor offerings that are cost effective and optimize client satisfaction
• Maintain appropriate records and documentation of service work performed and ensure timely communication with supervisor concerning service status and potential issues
• Connecting to machine to read can bus systems, reading diagnostic codes and programming controllers
• Determines most effective repair/resolution to minimize customer downtime and shares knowledge with their team members
• Actively participate in Deployment and implementation and projects with efficiency and accuracy
• Roll outs and projects done for Walmart, Canadian Tires, Pro hockey, Dollarama and CIBC.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Maintained company field response vehicle stocked with repair and replacement parts.

Drive and operate ramp-servicing vehicles and equipment

• Loading and unloading of cargo and passenger baggage
• On-load/off-load cargo and passenger baggage
• Manipulate baggage, packages or other items such as sports equipment
• Work outdoors in all climactic conditions
• Operate motorized vehicle in narrow areas
• Operate cargo equipment machines
• Up-to-date knowledge and understanding of appropriate products and implementing accordingly
• Acting as effective and professional resource, providing expert and timely assistance to field, plans, services, tools, policies and processes
• Recognizing and identifying knowledge gaps and performance concerns in field and sharing these with management for escalation
• Providing insight, feedback, and recommendations on plans, tools, policies and processes and how can be improved
• Coordinated training and on-site supervision helping them to develop employment social and behavioral skills to function at work on their own
• Assessed job duties evaluated starting skills and developed individual training plans
• Monitored progress of participants.
• Collaborated with other coaches to create and execute game plans.
• Promoted sportsmanship values among athletes, fostering positive competitive atmosphere within team environment.
• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.

• Develop growth strategy focused both on financial gain and customer Satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote company's products/services addressing or predicting clients' objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Working on products are Sophos, Cyberoam, Kaspersky, Lifesize and VM Ware.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

• Job Description as Sales Account Manager: - Manage portfolio of accounts to achieve long-term success
• Maintaining good relationships with existing clients and generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in timely manner
• Set and track sales account targets, aligned with company objectives and preparing quarterly sales results and annual forecasts
• Suggest actions to improve sales performance and identify opportunities for growth
• Delivering sales presentations to high-level executives
• Completing administrative work, as required
• Job Description as Assistant Project Manager: - Assist Project Manager throughout to provide a professional assistance like physical monitoring of Projects and providing periodic reports on its progress/ key issues and findings
• Supervise and manage activities related to projects to ensure timely completion
• Planning & Designing of Project by using MS Project to keep close track on actual plan and performance of working team Project Achievements: - Wireless Access Point in Students Hostel at Royal Commission of Yanbu, Yanbu Industrial College: Deployed 1500 Wireless Access points with indoor cabling (UTP) 30,500 meters and outdoor cabling (Fiber Optic) 5000 meters within 180 days
• Successful completion & execution of project within given time
• Declared as team leader of year
• Bank Al Jazira292 ATM's Project: Successful completion of Project in 30 days instead of 45 days
• Approximately Saved 10-15 % of total project cost
• Got Appreciation and Promotion from Management.
• Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.

• Managing activities concerned with procurement and coordination of all materials and components by taking into consideration elements of cost, quality, quantity, and delivery of materials and reporting on monthly basis
• Coordinate, manage and monitor the workings of various departments in the organization including logistics, warehousing and sales as well
• Controlling RMA (return goods authorization), Good's Return, HCL, FCL, Bulk shipment booking from vendor
• Improved the operational systems, processes and policies in support of organization, better management reporting, information flow, business process and organizational planning.
• Managed complex procurement projects from initiation through completion, ensuring timely delivery of products and services within budget constraints.

• Responsible to manage all transportation & logistic services throughout Kingdom
• Reporting on daily basis
• Plan and implement new designs for operations
• Responsible for all of dispatching, routing, and tracking of delivery vehicles
• Possessing all relevant legal compliance and fleet controls.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Communicate with Customer
• Organize shifts for all staff
• Informing Management about Daily Customer complains
• Control and arrange manpower as per planning and desired work
• Coordinating between all different departments and their heads
• Trained staff by using proper techniques and documentation
• Taking care of customers complains and gives them immediate action.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Monitored workflow to improve employee time management and increase productivity.