Kamna Sharma
Brampton,ON
Summary
Experience in customer handling with excellent communication, interpersonal, and organizational skills. Navigated diverse challenges with aptitude for swift adaptation in dynamic environments. Clear communication and positive response in adverse situations leading to successful outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lunchroom Supervisor/Coordinator
Peel District School Board
11.2023 - Current
- Guide students during lunchtime and provided verbal cues to students to manage behavior, including specially-abled kids.
- Provided exemplary service to students, staff and visitors.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Associate & Service Representative
WFG
04.2021 - 05.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Coordinator
Shri Param Hans Advait Math
01.2006 - 03.2018
- Handled communications through telephone calls and emails from other volunteers and devotees to answer questions and resolve problems
- Entered data, generated reports, and produced tracking documents.
- Managed flow of paperwork within the organization by storing, retrieving, and organizing records
- Provided administrative support in scheduling appointments, organizing documents, and preparing reports
- Coordinated office activities by ordering supplies, maintaining inventory, and scheduling equipment repairs
- Communicated effectively with internal volunteers as well as external vendors to resolve issues quickly and efficiently
- Monitored budget expenditures on regular basis in order to stay within allocated resources
- Handled administrative tasks for team members, helping projects run smoothly.
Education
Bachelor of Arts (B.A.) in Arts -
UNIVERSITY OF DELHI
Delhi, IndiaDiploma in Electrical Engineering -
Diploma in Secretarial Practice -
Skills
- Budget Handling
- Adaptability
- Excellent Communication skills
- MS-Office (Excel, Word) knowledge
- Tracking issues to closure
- Team player
- Time management
- Record keeping
- Customer service
- Problem-solving
- Coordination
- Supervisory experience
- Active listening
- Multitasking
Certification
Life license qualification program
Languages
English
Full Professional
Hindi
Native or Bilingual
Reference
On request.
Timeline
Lunchroom Supervisor/Coordinator
Peel District School Board
11.2023 - Current
Associate & Service Representative
WFG
04.2021 - 05.2022
Coordinator
Shri Param Hans Advait Math
01.2006 - 03.2018
Bachelor of Arts (B.A.) in Arts -
UNIVERSITY OF DELHI
Diploma in Electrical Engineering -
Diploma in Secretarial Practice -
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