Kammy Chui Yu Lam
Toronto,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Sales Associate
Virgin Plus
08.2023 - Current
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Executive Administrator
Lei Tak Fung Textile & Garment Limited
11.2021 - 03.2023
- Handle full spectrum of quality office administration services on daily basis including office supplies/equipment, stationery, office cleaning, office security access system, and mailing or courier services arrangement
- Provide all-round support and assistance to shipping department and finance department
- Assist in procurement process for Bangladesh factory request
Senior Account Manager
Guardforce Limited
02.2016 - 10.2021
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
Assistant Sales Manager
EZ Worldwide Express Limited
06.2015 - 11.2015
- Extend customer base and achieve sales target
- Understand the customer's needs and prepare suitable courier solutions
- Meeting customers on regular basis
- Coordinate with different departments to ensure the shipments are followed up
Senior Business Development Manager
Bel International Logistics Limited
09.2014 - 05.2015
- Explore new sources of customers in Hong Kong and China
- Develop courier business
- Prepare monthly invoices to customers for reconciliation
- Reached out to potential customers via telephone, email, and in-person inquiries.
Sales Manager
Antron Express Limited
05.2011 - 08.2014
- Coordinate with operation and customer service department, to make sure daily connection of shipments from China to Hong Kong is alright
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Business Manager
The Prudential Assurance Co Ltd
05.2009 - 05.2011
- Achieve the sales goals by finding clients lead
- Tailor made financial plans for presentation
- Provide after sales services to clients, for examples policy delivery and claims handling
- Explore any potential markets and maintain good relationship with existing clients
Customer Service Executive
Antron Express Limited
06.2006 - 04.2009
- Handle customer's enquiries over the telephone and email and solve their problems in a timely manner
- Communicate with overseas agents for shipments issues
- Manage and update the data record in system
- Promote the company services to potential customers
Education
College diploma - Business – Supply Chain and Operations
Centennial College
08.2024
Bachelor Degree - Linguistics and Geography
University of Hong Kong
06.2006
Skills
- Sales Management
- Account Management
- Microsoft Words and Excel
- Powerpoint
- Goal-Oriented
- Exceptional customer service
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Full Professional
Timeline
Sales Associate
Virgin Plus
08.2023 - Current
Executive Administrator
Lei Tak Fung Textile & Garment Limited
11.2021 - 03.2023
Senior Account Manager
Guardforce Limited
02.2016 - 10.2021
Assistant Sales Manager
EZ Worldwide Express Limited
06.2015 - 11.2015
Senior Business Development Manager
Bel International Logistics Limited
09.2014 - 05.2015
Sales Manager
Antron Express Limited
05.2011 - 08.2014
Business Manager
The Prudential Assurance Co Ltd
05.2009 - 05.2011
Customer Service Executive
Antron Express Limited
06.2006 - 04.2009
College diploma - Business – Supply Chain and Operations
Centennial College
Bachelor Degree - Linguistics and Geography
University of Hong Kong
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