Kammie Singh
Daly City,CA
Summary
Motivated and customer-focused individual seeking a customer service position to utilize strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Premier Health Chiropractic
04.2023 - Current
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Guest Service Representative
Porsche
10.2020 - 03.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained high level of professionalism and discretion when dealing with guests.
Lead Front Desk Coordinator
Organic Shimmer
06.2016 - 09.2020
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs, addressing inquiries, and resolving issues promptly.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
- Boosted team performance by providing ongoing training and support to front desk staff, fostering a positive work environment.
- Developed strong relationships with clients through attentive service, resulting in repeat business and positive reviews.
Education
Associate of Science - Diagnostic Medical Sonography
City College of San Francisco
San Francisco, CA05.2025
Skills
- Database Administration
- Office Management
- Project Management
- Workflow Planning
- Staff Management
- Administrative Support
- Technical Proficiency
- Coaching and Training
- Calendar Management
- CRM Software
- Verbal and Written Communication
- Billing and Invoicing
Timeline
Administrative Manager
Premier Health Chiropractic
04.2023 - Current
Guest Service Representative
Porsche
10.2020 - 03.2023
Lead Front Desk Coordinator
Organic Shimmer
06.2016 - 09.2020
Associate of Science - Diagnostic Medical Sonography
City College of San Francisco
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