Proactive and goal-oriented professional with a strong ability to manage time effectively and solve problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Kingston Heart Clinic
07.2023 - Current
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system by answering phone calls and messages from medical facilities, scheduling appointments, and handling patient inquiries.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Checked patient insurance, demographics, and health history to keep information current.
Supported office staff and operational requirements with administrative tasks.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Greeted and interacted with patients to provide information, answer questions and assistance with appointment scheduling.
SHIFT MANAGER
KFC/TACO BELL
05.2023 - Current
Addressed customer concerns, implementing improvements based on feedback to boost positive reviews and enhanced overall satisfaction
Aligning staff scheduling with customer traffic patterns to meet demand at peak times and minimize labor costs during slow periods, maximizing profitability
Evaluating food preparation to reinforce staff's safe practices and guide areas of improvement to optimize food safety for customer wellness.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Trained and mentored new employees to maximize team performance.
OFFICE ADMINISTRATION PLACEMENT STUDENT
The Windsor Retirement Residence
04.2024 - 04.2024
Facilitated effective communication with residents, families, and staff, addressing inquiries promptly to enhance satisfaction and foster positive relationships within the retirement residence community
Demonstrated a commitment to quality and attention to detail through the drafting and editing of emails and letters, reinforcing a positive image for the organization
Managed data entry and maintained accurate records, boosting productivity, minimizing errors, and supporting the overall prosperity of the organization
Effectively managed and updated resident records and documents, ensuring compliance with legal standards, and mitigating the risk of penalties or legal issues.
FOOD SERVICE WORKER
ARAMARK (TIM HORTONS/ PITA PIT)
09.2022 - 04.2024
Successfully handled multiple tasks simultaneously while maintaining accuracy through shifts
Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
Maintained cleanliness of work area including counters, tables, shelves, grills, ovens and refrigeration equipment
Performed closing duties daily following all safety standards when packing and refrigerating leftovers
Handled cashier duties, maintaining accuracy of money received or exchanged.
MEDICAL OFFICE ADMINISTRATION PLACEMENT STUDENT
Kingston Heart Clinic
12.2023 - 12.2023
Delivered exceptional customer service by promptly answering phone calls, warmly greeting patients, and assisting with inquiries and directions, fostering a welcoming and positive environment
Ensured smooth patient flow by verifying health cards upon arrival, accurately documenting patient information, and promptly notifying medical staff of patient arrivals, facilitating efficient scheduling and minimizing wait times
Played a key role in administrative operations by preparing and sending outgoing mail, including letters, ensuring effective communication with patients, caregivers, and external contacts
Demonstrated strong attention to detail in maintaining organized patient records and administrative documentation, ensuring accuracy and compliance with clinic policies and procedures
Collaborated effectively with colleagues and healthcare professionals to support the overall functioning of the reception area, contributing to the delivery of high-quality patient care services.
Utilized professor office hours to clarify topics needing elaboration.
OFFICE ADMINISTRATION PLACEMENT STUDENT
Braebury Properties
04.2023 - 04.2023
Streamlined office operations by implementing organized filing systems, optimizing document retrieval, and improving overall workflow
Facilitated the transition to electronic record systems, enhancing accessibility and reducing paper-based inefficiencies
Assisted in responding to tenant inquiries, coordinating maintenance requests, facilitating a smooth experience
Answered phone calls professionally while providing accurate information about company products or services.
Education
Senior Secondary Education - Medical Science
Shahid Ganj College
Punjab, India
03.2020
Graduate of OFFICE ADMINISTRATION- HEALTH SERVICES, Microsoft Office Suite, Medical Transcription, Office Procedures -
St. Lawrence College
Kingston, ON
04.2024
Skills
Communication Skills
Time Management
Multitasking
Database Management
Critical Thinking
Proficient in Microsoft Office (Word, PowerPoint, Excel, Access, One Drive, Adobe, Outlook)
OFFICE ADMINISTRATION PLACEMENT STUDENT, The Windsor Retirement Residence, 04/2024, 04/2024, Facilitated effective communication with residents, families, and staff, addressing inquiries promptly to enhance satisfaction and foster positive relationships within the retirement residence community., Demonstrated a commitment to quality and attention to detail through the drafting and editing of emails and letters, reinforcing a positive image for the organization., Managed data entry and maintained accurate records, boosting productivity, minimizing errors, and supporting the overall prosperity of the organization., Effectively managed and updated resident records and documents, ensuring compliance with legal standards, and mitigating the risk of penalties or legal issues., Amherstview
MEDICAL OFFICE ADMINISTRATION PLACEMENT STUDENT, Kingston Heart Clinic, 12/2024, 12/2024, Delivered exceptional customer service by promptly answering phone calls, warmly greeting patients, and assisting with inquiries and directions, fostering a welcoming and positive environment., Ensured smooth patient flow by verifying health cards upon arrival, accurately documenting patient information, and promptly notifying medical staff of patient arrivals, facilitating efficient scheduling and minimizing wait times., Played a key role in administrative operations by preparing and sending outgoing mail, including letters, ensuring effective communication with patients, caregivers, and external contacts., Demonstrated strong attention to detail in maintaining organized patient records and administrative documentation, ensuring accuracy and compliance with clinic policies and procedures., Collaborated effectively with colleagues and healthcare professionals to support the overall functioning of the reception area, contributing to the delivery of high-quality patient care services., Kingston
OFFICE ADMINISTRATION PLACEMENT STUDENT, Braebury Properties, 04/2023, 04/2023, Streamlined office operations by implementing organized filing systems, optimizing document retrieval, and improving overall workflow., Facilitated the transition to electronic record systems, enhancing accessibility and reducing paper-based inefficiencies., Assisted in responding to tenant inquiries, coordinating maintenance requests, facilitating a smooth experience., Answered phone calls professionally while providing accurate information about company products or services., Kingston
Languages
English
Full Professional
Timeline
OFFICE ADMINISTRATION PLACEMENT STUDENT
The Windsor Retirement Residence
04.2024 - 04.2024
MEDICAL OFFICE ADMINISTRATION PLACEMENT STUDENT
Kingston Heart Clinic
12.2023 - 12.2023
Medical Receptionist
Kingston Heart Clinic
07.2023 - Current
SHIFT MANAGER
KFC/TACO BELL
05.2023 - Current
OFFICE ADMINISTRATION PLACEMENT STUDENT
Braebury Properties
04.2023 - 04.2023
FOOD SERVICE WORKER
ARAMARK (TIM HORTONS/ PITA PIT)
09.2022 - 04.2024
Senior Secondary Education - Medical Science
Shahid Ganj College
Graduate of OFFICE ADMINISTRATION- HEALTH SERVICES, Microsoft Office Suite, Medical Transcription, Office Procedures -
St. Lawrence College
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