Ka Ming Suen
Richmond,BC
Summary
I am a college graduate who is willing to try new things and has organizational skills. I completed a bachelor's degree in business management in the past year and strive to apply my knowledge to my work to help solve real-life problems. I am committed to exploring my potential and continuing to learn and grow, and being able to maintain personal efficiency and effectiveness under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Round Pot
Richmond, BC
12.2023 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Waiter
Happy Hong Kong Restaurant(Canada)
Richmond, BC
09.2023 - 11.2023
- To guide guests to their seats when they arrive, provide menus and ensure tables are tidy.
- Assist guests in ordering meals answer guest-related questions, and provide timely and effective suggestions based on guests' preferences.
- To ensure guests' needs are met, such as providing extra cutlery or sauces.
- The job content involves promoting restaurant set meals and special dishes to effectively increase restaurant sales.
- Ensure that each guest's bill amount is correct, and handle special circumstances such as split accounts, different payment methods, etc. if necessary.
Children Activities Instructor
Interest Lab Hong Kong
Hong Kong
07.2023 - 08.2023
- Guide children to help promote all-round development and develop children's learning skills and social abilities.
- Design activities for children suitable for different age groups and develop attractive activity plans based on children's interests.
- Responsible for supervising and encouraging children to participate and provide assistance and support.
- Pay attention to children's emotions and behaviors, ensure everyone's safety, and provide appropriate feedback afterwards.
- Stimulate children's creativity and imagination and encourage them to develop their potential.
- Maintain contact with other tutors and institutions to describe special circumstances in the learning environment and provide suitable arrangements.
- Conduct regular assessment activities and make appropriate adjustments to classroom arrangements to ensure the effectiveness of children's learning.
Restaurant Waiter
Tasty Secret Hotpot
Richmond, BC
01.2023 - 04.2023
- Responsible for providing customers with a quality dining experience and good customer service.
- Provide menu suggestions and promote new dishes to customers.
- Check food quality and hygiene and provide timely and appropriate feedback.
- Ensure the arrangement of dishes and prioritize the order of dishes and customer requests.
- Proactively inquire about guest satisfaction and accept more objective and constructive suggestions, providing a kind and professional attitude.
- Collaborate with other departments in the restaurant to effectively improve work efficiency, understand other people's difficulties and have empathy.
- Maintain good personal communication skills and patience.
Children Adventure Assistant
Synergy Education Hong Kong
Hong Kong
07.2018 - 08.2018
- Responsible for providing students with knowledge of outdoor activities, safety, and education, assisting leaders in executing effective organizational activities, while ensuring the safety and learning experience of participants.
- Assist leaders in developing and implementing safety plans to ensure activities are conducted effectively.
- Assist leaders in planning and managing educational support to achieve the desired learning objectives of outdoor activities.
- Ensure the correct use of all equipment and provide technical support.
- Establish good psychological development for students, build personal self-confidence from activities and provide more psychological support.
- Make timely adjustments according to circumstances and time, and provide evaluation and feedback on specific activities.
Education
Bachelor of Arts - Bachelor Or Acts Management
City University of Seattle
Vancouver, BC09-2022
Associate of Arts - Business Administrative Management
Sprott Shaw College
Vancouver, BC10-2020
Skills
- Ability to work under pressure
- Microsoft Office Word
- Computer Skills
- Customer Service
- Ability to Work in a Team
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Communication Skills
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
English
Professional
Certification
Class 7 Licenses
Timeline
Restaurant Waiter
Round Pot
12.2023 - Current
Restaurant Waiter
Happy Hong Kong Restaurant(Canada)
09.2023 - 11.2023
Children Activities Instructor
Interest Lab Hong Kong
07.2023 - 08.2023
Restaurant Waiter
Tasty Secret Hotpot
01.2023 - 04.2023
Children Adventure Assistant
Synergy Education Hong Kong
07.2018 - 08.2018
Bachelor of Arts - Bachelor Or Acts Management
City University of Seattle
Associate of Arts - Business Administrative Management
Sprott Shaw College
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