Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KAMILLE DE GUZMAN

Summary

Accomplished and focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Excellent customer service skills with 11 years' work experience in handling service and care. Maintained a healthy working relationship with co-workers, supervisors and managers. Dependable and prompt and have sustained positive working relationship with guests with willingness to try new things as well as interested in improving efficiency on assigned tasks.

Overview

11
11
years of professional experience

Work History

Group Sales Associate

West Edmonton Mall
08.2022 - Current
  • Selling bulk passes, arranging birthday parties, managing caterings, and special events
  • Responsible for the sale and coordination of group reservations from corporate companies and school bookings.
  • Processing booking, orders, forms, applications, or requests
  • Skilled at working independently and collaboratively in a team environment.
  • Providing support and guidance in a team setting.
  • Identifying issues, analyzing information and providing solutions to problems.

Guest Service Representative

West Edmonton Mall
04.2022 - 08.2022
  • Managing large amounts of incoming phone calls
  • Identify and assess guests needs to achieve satisfaction
  • Handle customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Providing feedback to other departments to help improve sales, marketing, and business processes
  • Learning about the products inside and out to be able to answer any questions from guests

Supervisor

Carter's Oshkosh
09.2021 - 02.2022
  • Providing exceptional customer service and shopping experiences for our customers
  • Act as a brand ambassador through strong product knowledge
  • Assisting customers with returns and exchanges of merchandise
  • Completing open and or closing procedures
  • Assisting in merchandising, marketing, and visual presentation aspects of the store
  • Securing company assets by following all loss prevention policies and procedures
  • Drive sales through leadership on the sales floor

Supervisor

Tim Horton's
10.2019 - 10.2020

Swing Manager

Ranchman McDonald's Restaurant
03.2017 - 09.2019

Cast Member

Cineplex – Vancouver
02.2016 - 08.2016

Crew Member

Ranchman McDonald's Restaurant
08.2014 - 08.2015

Sales Associate/Stock Associate

Forever XXI
11.2012 - 07.2014

Education

Diploma - Travel & Tourism Business

Canadian Tourism College
Vancouver
08.2016

High School Diploma - undefined

Bishop Grandin High School
06.2014

Skills

  • Priority management
  • Team Building
  • Inventory oversight
  • Training and mentoring
  • Intermediate Microsoft experience

Accomplishments

  • St. John Ambulance – Edmonton, AB / 2021
  • Emergency First Aid (CSA Basic)
  • Level A CPR and AED

Timeline

Group Sales Associate

West Edmonton Mall
08.2022 - Current

Guest Service Representative

West Edmonton Mall
04.2022 - 08.2022

Supervisor

Carter's Oshkosh
09.2021 - 02.2022

Supervisor

Tim Horton's
10.2019 - 10.2020

Swing Manager

Ranchman McDonald's Restaurant
03.2017 - 09.2019

Cast Member

Cineplex – Vancouver
02.2016 - 08.2016

Crew Member

Ranchman McDonald's Restaurant
08.2014 - 08.2015

Sales Associate/Stock Associate

Forever XXI
11.2012 - 07.2014

Diploma - Travel & Tourism Business

Canadian Tourism College

High School Diploma - undefined

Bishop Grandin High School

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KAMILLE DE GUZMAN