Kamille Deerr
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Footlocker Retail
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Supervisor/Server
Pur & Simple
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations alone
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Handle customer concerns and dealing with any conflict that may arise in the restaurant
- Managed and creating scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Oversaw recruitment, hiring, development and on-boarding
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
CSI Agent
Chrysler Dodge Jeep Ram
04.2023 - 08.2023
- I managed both Mississauga and Brampton Chrysler Dodge Jeep Ram locations for their service department
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Managed phone and email correspondence and handled incoming and outgoing calls and emails for both locations
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducting consistent communication with service clients about their service experience.
- Navigate through different software's, data bases , excell on a daily bases
- I coordinate with clients , service advisors, service manager and sales reps and keep constant communication to guarantee client satisfaction
- Maintained up-to-date knowledge of product and service changes.
- I call on average of 200 calls per day, addressing customer inquiries, solving problems and providing product information.
- Completed daily reports, logs and records for all clients who come in for services for both locations
- Performed research to collect and record industry data.
Style Advisor
Aritzia
08.2022 - 04.2023
- Organized sales area and work station to showcase products and boost sales.
- Updated customer service standards to increase number of return customers and overall company profits
- Suggested high end pieces and styles to suit customer appearance and fashion choices.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Acquiring clients and building my own personal client list .
- Scheduled personal shopping appointments with revisiting clients while styling them.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Connected and engaged with customers to understand styling needs.
- Handled special requests from VIP clients, liaising with personal assistants and private buyers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Server
Kelseys Original Roadhouse
03.2022 - 08.2022
- I provide an optimal customer experience by accurately taking customer orders and safely handling food, while enhancing customer service and verbal communication skills
- I serve lunch and dinner to 50 and more customers per shift at a national chain restaurant
- I also memorize over 30 menu items and rotating specials in order to give customers recommendations to guests
- I swiftly and successfully resolve conflict resulting in customer satisfaction 100% of the time
- I am also given the responsibility to formally trained new hires on menu items , POS system , company and brand standards and customer service expectation
- I upkeep a clean environment for all customer and patrons to maintain quality assurance procedure and protocol
- I exceed the daily sales over $500 every shift by providing great customer service and continually upselling drinks, food and our daily promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Hostess
Scaddabush Italian Kitchen & Bar
08.2021 - 03.2022
- Being able to use my product knowledge and recite the new promotions to guest by using my great communication skills.
- I also connected with guests as I presented menus and daily specials to guests while ensuring they had napkins , bread and silverware.
- I also coordinate with the waitstaff , kitchen and managers to ensure each guest was assigned and each satisfied with their services
- As a host I also help to maintain a tidy dining room by setting up and cleaning tables
- I also am the first responder to guest concerns and inquiries and with my affective problem solving skills and leadership skills I am able to di use any situation
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Seated patrons based on guest preferences and seating availability.
- I was also given the responsibility to open and close the restaurants
- I coordinated 50-100 reservations per shift through phone, online and software reservation and reservations from our reservation book.
Amusement Cashier
The Rec Room
09.2019 - 08.2021
- I met and exceeded daily productivity goals , including selling and upselling our amusement products
- Handling daily cash and credit transactions , answered customer inquiries and delivered prompt and friendly services
- I also swiftly and gently addressed any customer complaints or concerns , escalating it to management when necessary
- I exemplify strong communication skills by working with 100 to 120 guests per day
- I also managed the redemption store by supervising the redemption transactions and purchases of game products
- I was responsible for the stock and restock of inventory and keeping track of the inventory
- As a cashier it is my job to always increase my productivity knowledge
- I obtain a large sum of productivity knowledge everyday week with new promotions , deals , amusement changes and restaurant changes as well.
- Developed and maintained courteous and effective working relationships.
Restaurant Hostess
The Rec Room
09.2019 - 08.2021
- I was able to become more adaptive to new situations that may arise, I apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- I also was the lead restaurant host therefore I was in charged and managed the the software to organize the dining room
- I also assign and seat guest to their tables per shift
- I also ran food and drinks to tables while delivery exceptional hospitality customer service
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- I also clean and reset tables for parties or reservations that may come in
- I answer phone calls about inquiries about the restaurant, the game floor as well as the attraction.
- As a lead host assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Education
Paralegal Studies
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2025
Diploma - Community & Justice Services
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2023
Skills
- Leadership Skills
- Interpersonal Skills
- Great Communication Skills
- Proficient in Excel, Microsoft, and Word
- Strong Work Ethic
- Retail Sales Customer Service
- Very Adaptable to any situation
Certification
- Smart Serve License - 2019
- Community and Justice Service Diploma - 2023
Volunteer
Student Volunteer - The Women and Children Precious Shelter
September 2022- June 2023
- Actively working as a caseworker , dealing with 3 cases at a time with supervision
- Worked closely with the ladies at the shelter to help them deal with their trauma from their abusers
- Worked with children and women of all demographics, backgrounds and ages
- I assisted these ladies through their process of reintegration into society while conducting programs and directing them to needed resources
- Help supervise the daily operations of the shelter
- I have knowledge of conducting the intake and discharge
- I efficiently document interactions and conversations in clients case files and report to my supervisor
Timeline
Cashier
Footlocker Retail
11.2023 - Current
Supervisor/Server
Pur & Simple
08.2023 - Current
CSI Agent
Chrysler Dodge Jeep Ram
04.2023 - 08.2023
Style Advisor
Aritzia
08.2022 - 04.2023
Server
Kelseys Original Roadhouse
03.2022 - 08.2022
Hostess
Scaddabush Italian Kitchen & Bar
08.2021 - 03.2022
Amusement Cashier
The Rec Room
09.2019 - 08.2021
Restaurant Hostess
The Rec Room
09.2019 - 08.2021
Paralegal Studies
Sheridan College Institute of Technology And Advanced Learning
Diploma - Community & Justice Services
Sheridan College Institute of Technology And Advanced Learning