Kamilla Chmielewski
Port Coquitlam,Canada
Summary
With over 8 years of experience in customer service and marketing, focused on delivering exceptional customer support and ensuring user success. Proven track record in building and nurturing online communities, minimizing complaints, and restoring customer trust through close collaboration with development teams to resolve issues. Experience includes assisting QA teams with bug replication and product testing, improving overall user satisfaction and ensuring product quality through prompt and effective solutions.
Overview
5
5
years of professional experience
Work History
Social Media and Community Manager
Relic Entertainment
09.2021 - 04.2024
- Managed and expanded a vibrant community across platforms like Discord, social media, and forums, troubleshooting player issues and providing timely support. Developed and executed promotional content, including a boot camp video series, newsletters, and support ticket responses, which resulted in increased player satisfaction and consistently more positive community sentiment. Successfully maintained a healthy and engaged community through proactive communication and problem-solving.
Marketing & Community Manager
Smoking Gun Interactive
01.2021 - 09.2021
- Coordinated development and launch of company website pages and landing pages for upcoming games, while crafting engaging copy for forums, social media, and LinkedIn. Managed community guidelines and best practices, moderating forums and creating pre-launch, soft launch, and hard launch marketing strategies. Led support efforts by handling incoming requests, collaborating with QA to troubleshoot and log bugs, and drove campaign strategies across announcements, updates, and social posts.
Digital Marketing Manager (German Market)
Wondershare Technology
03.2019 - 12.2020
- Developed engaging social media content to address product concerns, improving reviews by actively resolving customer issues across platforms. Created detailed customer profiles to help developers better understand user needs and preferences.
Education
Master of International Business -
University of Wollongong
Wollongong, Australia07.2016
Bachelor in Economics -
University of Applied Sciences
Rosenheim, Germany07.2012
Skills
- Sprout Social
- Tik Tok
- X (former Twitter)
- Mailchimp
- Brandwatch
- Discord
- Forums
- Asana
- Confluence
- Collaborative Teamplayer
- Innovative Thinker
- Solution-Oriented
- Adaptable
Hobbies and Interests
- Kids Yoga Instructor: Led classes for children, emphasizing flexibility and mindfulness.
- Zero Waste Committee Member: Led sustainability initiatives at an elementary school, promoting waste reduction.
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Social Media and Community Manager
Relic Entertainment
09.2021 - 04.2024
Marketing & Community Manager
Smoking Gun Interactive
01.2021 - 09.2021
Digital Marketing Manager (German Market)
Wondershare Technology
03.2019 - 12.2020
Master of International Business -
University of Wollongong
Bachelor in Economics -
University of Applied Sciences
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