Kamilee Meilleur
Calgary SW, AB,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
City Of Calgary, Recreation
03.2013 - 03.2020
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Research Extension Coordinator
Boreal Forest Research Centre, NAIT
11.2005 - 08.2006
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Organized conferences for subject matter experts and coordinated availability of conference rooms for participants.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Customer Service Representative
KOT Publishing Inc.
09.1999 - 08.2000
- Trained new personnel regarding company operations, policies and services.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Updated account information to maintain customer records.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Environmental Science
Lakeland College
Vermilion, AB04.2004
Marketing Diploma - Fashion Marketing
LaSalle College
Montreal, QC03.1997
Skills
Customer Data Confidentiality
Microsoft Office
Administrative Support
Money handling abilities
Call Center Operations
Sales Transactions
Document and Records Management
Multi-Line Phone Systems
Languages
English
Native or Bilingual
Certification
- Supervisory Development Certificate - August 2006 - June 2007
Timeline
Customer Service Specialist
City Of Calgary, Recreation
03.2013 - 03.2020
Research Extension Coordinator
Boreal Forest Research Centre, NAIT
11.2005 - 08.2006
Customer Service Representative
KOT Publishing Inc.
09.1999 - 08.2000
Bachelor of Science - Environmental Science
Lakeland College
Marketing Diploma - Fashion Marketing
LaSalle College
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