KAMILAH CATO-LEWIS
Oshawa,ON
Summary
An approachable and reliable professional with several years of customer service, HR and administration experience, in retail and financial services. Strong communication skills with a demonstrated ability to resolve problems while exceeding expectations.
Overview
9
9
years of professional experience
Work History
Human Resources Partner
Amazon
10.2023 - Current
- Manage policies and procedures that aligned with company values while maintaining legal compliance in all HR-related matters.
- Optimized training programs by assessing individual learning needs and customizing.
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Provide subject matter expertise to associates and leadership on people practices, systems, and resources
- Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
HR Associate Partner
Ajax
04.2022 - 10.2023
- Promptly respond professionally to questions and concerns from associates
- Accurately enter and review associate data within HRIS and payroll systems timely
- Exercise judgement when providing advice as a subject-matter expert to associates and leadership on practices, systems and resources
- Advocate for the employee experience by partnering with leaders and core teams
- Compile, assess and use critical business metrics to give advice and make decisions
- Create activities that builds inclusivity and healthy work environments
- Draft and distribution informative communications to associates and leaders.
Seasonal HRA
Ajax
11.2021 - 04.2022
- Deliver HR support in a courteous and effective manner
- Review and reconcile trouble tickets assigned to HR
- Demonstrate strong problem-solving skills when responding to queries
- Communicate with associates and managers in a friendly way
- Ensure proper coding of time banks and clear exceptions and assess/review punches for associates
- Assist management with updated, tracking and running reports
- Demonstrated ability to maintain confidentiality.
Fulfilment Centre Associate
Brampton
10.2017 - 10.2021
- Received product from vendors by scanning product into system thereby creating item within Amazon database
- Operated the Vertical Reciprocal Conveyer (VRC) to transport carts of products to various floors to be stowed
- Operate necessary equipment to assist with daily work task
- Ensured that items had correct PO to be received and fix those that were not
- Assisted with creating tickets for items that could not be received and had to be passed on to ISS to be resolved
- As a Dock Clerk, interacted with Tom team, assigned Associate for TDR (trailer, doc and release), verified that quantity were aligned vendor and Amazon
- Ensured proper labels are on freight to be processed by PID
- Ensured that all vendor information was correct and assign products to the correct area
- As an Ambassador, gave tours of the facility, coordinate training opportunities, explain safety and emergency preparedness
- Assigned tasks to new hires to assist in trainings
- Explained safety and emergency preparedness.
Mortgage Processing Clerk
CIBC
11.2016 - 09.2017
- Processed mortgage related transaction such as mortgage liquidations via deposit acceleration or cheque, calculated allowance of payments to accurately payout mortgages
- Investigated and completed overage, shortage, electronic fund transfer return, and outstanding reports on an ongoing basis to make necessary corrections
- Produced a variety of incoming statements as requested based on service level agreement timeline (SLA), with appropriate fees and penalties applied
- Prioritized and organized workload based on CIBC's service SLA to ensure deadlines are met
- Assisted in training new individuals on procedures and guidelines to ensure transfer of knowledge and accuracy in processing.
Data Entry Specialist
Toronto
02.2016 - 11.2016
- Validated and processed letters of directions (LOD) for CIBC and President Choice Financial mortgage liquidations or transfers within service level agreement
- Investigated incomplete or invalid information on LODs and followed up with internal staff or external clients to ensure proper guidelines were met for process
- Handled rush DES mailbox and resolved escalations in a timely manner to ensure client satisfaction.
Education
B.A Commerce - Business Administration
Ryerson University
Toronto05.2013
Diploma, Business Administration - Business Administration
Humber College
Toronto, ON05.2007
Skills
- Microsoft Office
- Administration
- Diversity and Inclusion Leader
- Customer Experience Specialist
- Knowledge of Kronos and HRIS
Languages
English
Full Professional
Timeline
Human Resources Partner
Amazon
10.2023 - Current
HR Associate Partner
Ajax
04.2022 - 10.2023
Seasonal HRA
Ajax
11.2021 - 04.2022
Fulfilment Centre Associate
Brampton
10.2017 - 10.2021
Mortgage Processing Clerk
CIBC
11.2016 - 09.2017
Data Entry Specialist
Toronto
02.2016 - 11.2016
B.A Commerce - Business Administration
Ryerson University
Diploma, Business Administration - Business Administration
Humber College
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