Kamila Kalicki

Temporary contract job through agency

• Responded to customer inquiries, resolved issues, and updated account information
• Provided product information and recommendations, ensuring a positive customer experience
• Managed a high volume of customer calls and complaints with professionalism and empathy
• Collaborated with the team to stay updated on product changes
• Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
• Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Processed payments (cash, debit, credit)
• Up-sold room bookings and offered personalized upgrades to enhance guest experiences
• Provided guests with information on hotel services, events, and local attractions
• Ensured smooth communication between guests and hotel departments via internal systems (Whistle, ONQ)
• Handled guest complaints and concerns promptly to maintain high satisfaction
• Coordinated meeting and event bookings
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Provided excellent customer service, handling transactions and product inquiries
• Managed inventory, restocked shelves, and ensured a clean and organized store environment
• Increased sales by engaging customers and promoting special offers and products
• Maintain store visual appeal, engage customers, and promote specific merchandise.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Handled cash, debit and credit transactions
• Key holder

• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
• Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
• Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
• Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
• Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
• Key holder