Summary
Overview
Work History
Education
Skills
Certification
VOLUNTEERING
Timeline
Generic

DIMLA KAMIL

Hamilton,ON

Summary

Detail-oriented professional with a Graduate Certificate from Mohawk College and experience in technical support and team collaboration. Skilled in problem-solving, organizational efficiency, and adaptability. Committed to enhancing daily operations and achieving team objectives with a focus on quality and productivity.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Technical & Customer Support Advisor

Concentrix
Hamilton, ON
11.2024 - 10.2026
  • Provided technical and billing support to over 6,000 customers, resolving inquiries on payments, subscriptions, and account discrepancies with accuracy and professionalism.
  • Consistently achieved 85%+ customer satisfaction in post -interaction surveys, reflecting strong communication, problem-solving, and empathy.
  • Achieved a high first-contact resolution rate, fostering customer confidence through efficient service in high-pressure environments.
  • Advised users on product best practices and tailored solutions, enabling informed decision-making based on individual customer needs.
  • Handled sensitive customer data and PII responsibly and in strict accordance with privacy regulations and company policies.
  • Trusted to work within Avalon's secure systems and uphold the brand's standards of confidentiality, integrity , and service excellence

Student Business Analyst

Mohawk College – Continuing Education
Hamilton, ON
01.2024 - 07.2024
  • Led and facilitated requirements gathering workshops utilizing IBM Design Thinking methodologies.
  • Collected and documented functional requirements through stakeholder engagements, enhancing clarity and alignment in project objectives.
  • Developed Business Requirements Documents (BRDs) with Use Case Packages, Context and Data Flow Diagrams to support project implementation.
  • Compiled Business Case Documents (BCDs) incorporating Business Model Canvases, Risk Assessments, Change Strategies, and Solution Recommendations to guide decision-making.
  • Delivered a simulated project for Project Management, achieving a 100% grade.
  • Scored 85% on Stakeholder Analysis and Engagement project.

Vintage Picker

Throwback Vault
Toronto
09.2022 - 09.2023
  • Directed pricing and forecasting for materials by implementing a tracking system, improving budget accuracy by 15% within nine months.
  • Monitored design changes through weekly reviews, maintaining project financial health and preventing cost overruns by 10% over the project's duration.
  • Procured and managed contractor and subcontractor services, completing projects within scope and budget, and reducing costs by 10% through strategic negotiations.
  • Established and nurtured client and professional relationships through biweekly meetings and detailed project updates, resulting in a 20% improvement in client satisfaction over a six-month period.

Creative Director

Tee-Cee Apparels
Lagos
08.2020 - 10.2021
  • Collaborated with the CEO to review and optimize design processes, implementing improvements that increased brand consistency by 25% within six months.
  • Managed 12 monthly photoshoots, optimized lighting and decorations, achieving 30% increase in social media engagement.
  • Planned and executed quarterly marketing campaigns that leveraged industry insights and user-generated content, generating a 20% increase in leads over a one-year period.
  • Coordinated with marketing, sales, and product development teams to align creative projects with business goals, enhancing cross-functional collaboration by 15%.
  • Conducted quarterly competitive analysis, identified five new market opportunities that informed strategic decisions and contributed to 10% growth in market share.

Retailer/Direct Online Marketer

Marks Work Warehouse
Guelph
10.2020 - 04.2021
  • Managed and streamlined an average of 60 order fulfillment process every workday, ensuring accurate and timely preparation of customer orders for pickup, enhancing overall customer satisfaction.
  • Provided tailored in-store shopping consultations, guiding customers in selecting suitable clothing items to enhance their shopping experience.
  • Coordinated inter-store logistics, managing transfer of out-of-stock items from other locations to minimize customer wait time.
  • Created an engaging retail environment by proactively addressing customer needs and inquiries, fostering a culture of service that contributed to increased repeat business.

Education

Business Analysis Graduate Certificate -

Mohawk College
Hamilton, ON

Bachelor of Commerce - Marketing Management

University of Guelph
Guelph, Canada

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Strong Work Ethic and Reliability
  • Adaptability and Willingness to Learn
  • Organization and Task Management
  • Following Instructions and Procedures
  • Quality Control and Accuracy
  • Problem-Solving
  • Communication Skills
  • Health and Safety Awareness
  • Ability to Work Independently
  • Punctuality and Dependability
  • Maintaining a Clean and Organized Work Environment
  • Meeting Daily Targets and Deadlines

Certification

  • Certifications
  • Enterprise Design Thinking 2023-09
  • Software Design: Developing Effective requirement 2023-11
  • Microsoft Access 2019 Essential Training 2024-02
  • Lean 6 Sigma Yellow Belt 2024-06

VOLUNTEERING

Fortis Wave Marketing, Hamilton, Canada, 2024-04, Present, Conducted door-to-door canvassing for SickKids Hospital, engaging with over 40+ community members per day to encourage sign-ups for monthly donation subscriptions, achieving a high level of donor satisfaction and support., Provided compelling reasons and information about SickKids Hospital's mission and impact to persuade community members to join the monthly donation program, resulting in a 25% increase in new subscriptions., Managed donor lists to monitor and ensure continued support, regularly checking and following up with existing donors to address their concerns and maintain a high retention rate of 95%., Developed and executed strategic plans for door-to-door fundraising efforts, ensuring efficient use of time and resources, and reducing operational costs by 15% while maximizing funds raised for SickKids Hospital., Facilitated bi-monthly review sessions to gather feedback from the community and donors, utilizing insights to improve fundraising strategies and enhance the relevance and effectiveness of canvassing activities, leading to a 30% increase in donor engagement., Sick kids Hospital fundraiser

Timeline

Technical & Customer Support Advisor

Concentrix
11.2024 - 10.2026

Student Business Analyst

Mohawk College – Continuing Education
01.2024 - 07.2024

Vintage Picker

Throwback Vault
09.2022 - 09.2023

Retailer/Direct Online Marketer

Marks Work Warehouse
10.2020 - 04.2021

Creative Director

Tee-Cee Apparels
08.2020 - 10.2021

Business Analysis Graduate Certificate -

Mohawk College

Bachelor of Commerce - Marketing Management

University of Guelph

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DIMLA KAMIL