Kamika Nagare
Toronto,ON
Summary
Enthusiastic Customer Relationship Adviser offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. Skilled in time management, administrative support, and project coordination. Excel in communication, adaptability, and problem-solving to enhance team performance and meet organizational objectives.
Overview
10
10
years of professional experience
Work History
UPS Logistics Pvt Ltd, Pune, Maharashtra, India
Pune , Maharashtra
09.2022 - 08.2024
- Prepared personalized contracts tailored to specific customer needs
- Provided exceptional customer service by leveraging comprehensive knowledge of supported systems and products when responding to customer queries.
- Cultivated and nurtured customer relationships by effectively utilizing superior communication skills.
- Provided administrative support to senior executives in a fast-paced office environment.
- Assisted with the preparation of presentations, reports and other documents for management meetings.
- Created executive-ready summaries by compiling data from different sources.
Customer Relations Adviser
AM Infoweb Pvt Ltd
Pune , Maharashtra, India
09.2016 - 05.2017
- Successfully oversaw the coordination between medical faculty, clients' doctors and the Medical Records Retrieval (MRR) process.
- Achieved seamless retrieval of medical records by validating them with the last four digits of the Social Security Number (SSN)
- Consistently surpassed daily targets while expertly addressing complex challenges, only escalating as a final measure.
Officer Customer Experience
HDFC Credila Financial Services Pvt Ltd
Pune , Maharashtra, India
11.2014 - 05.2015
- Oversaw lead generation, customer outreach, and product/service communication by leading a team.
- Efficiently scheduled appointments, met with clients, and collected documents.
- Leveraged communication with Pan India Managers to optimize loan sanction processes, resulting in enhanced client benefits.
- Deliver quality customer service and generate referrals from the existing customers.
- Liaise with cross functional teams ie Credit / Operations / service/ legals etc and ensure the documentary requirements are complied with and seamless service gets delivered to the acquired customers.
Education
Bachelor of Arts - International Economics
Savitribai Phule Pune University
India04-2017
Skills
- Relationship Building
- Good Communication
- Administrative duties
- Operations Support
- Time Management
- Workload Management
- Email correspondence
- Administrative tasks
- Team Collaboration
- Fast Learner
Accomplishments
- Received Second position in 4*100 Relay at Statelevel Sports Competition.
Affiliations
More into sports eg swimming, running, badminton etc.
Riding bikes.
Hiking.
Timeline
UPS Logistics Pvt Ltd, Pune, Maharashtra, India
09.2022 - 08.2024
Customer Relations Adviser
AM Infoweb Pvt Ltd
09.2016 - 05.2017
Officer Customer Experience
HDFC Credila Financial Services Pvt Ltd
11.2014 - 05.2015
Bachelor of Arts - International Economics
Savitribai Phule Pune University
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