Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kam Hoi Kong

Burnaby,BC

Summary

Dynamic professional with a proven track record at the Hong Kong Jockey Club, excelling in customer service and data entry proficiency. Demonstrated ability to enhance member retention through exceptional communication skills and professionalism. Skilled in coordinating events and managing social media, contributing to the success of The Music Office and enhancing student career prospects at Hong Kong Community College Career Centre.

Overview

6
6
years of professional experience

Work History

Membership Assistant (PT)

Hong Kong Jockey Club
06.2020 - 01.2025
  • Handled member calls to facilitate restaurant bookings at HKJC's clubhouse.
  • Coordinated the clubhouse's overnight room reservations.
  • Handled sensitive member situations with professionalism, demonstrating empathy while adhering to company guidelines.
  • Identified and addressed the needs of members.
  • Delivered personalized call-back assistance upon request.
  • Addressed member feedback, complaints, and suggestions to enhance service quality.

Music Concert and Event Assistant Intern

The Music Office
07.2022 - 08.2022
  • Assist event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on events.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Manage the social media accounts of The Music Office for advertising

Student Assistant(PT)

Hong Kong Community College Career Centre
07.2019 - 09.2019
  • Assisted in the daily operations of the centre.
  • Identified job opportunities for students to enhance their career prospects.
  • Assisted in planning and executing events for the Career Centre.
  • Assisted at the front desk, providing service and support.

Education

Bachelor of Social Science - Government And International Studies

Hong Kong Baptist University
Hong Kong
09-2023

Skills

  • Professionalism and courtesy
  • Data entry proficiency
  • Member retention strategies
  • Customer service
  • Communication skills with Customer

Languages

English
Professional Working
Cantonese
Native or Bilingual
Mandarin
Professional Working

Timeline

Music Concert and Event Assistant Intern

The Music Office
07.2022 - 08.2022

Membership Assistant (PT)

Hong Kong Jockey Club
06.2020 - 01.2025

Student Assistant(PT)

Hong Kong Community College Career Centre
07.2019 - 09.2019

Bachelor of Social Science - Government And International Studies

Hong Kong Baptist University

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Kam Hoi Kong