Kamelin Pajang
Toronto,ON
Summary
- IT Support and Technical Client Support professional with experience providing first-line and application support in a corporate environment.
- Strong background in ticket management, issue tracking, and documentation using a ticketing system.
- Delivered technical support to legal professionals, clearly communicating solutions in high-pressure environments.
- Skilled in troubleshooting hardware, software, and user access.
Overview
3
3
years of professional experience
Work History
Technical Client Support Representative
Dye and Durham
10.2025 - Current
- Provided technical support to clients via email and phone communications.
- Trained clients on software features and best practices for optimal use.
- Managed ticketing system to track client inquiries and ensure timely responses.
- Collaborated with development teams to resolve complex software problems.
IT Desktop Service Technician Intern
Questrade Inc.
05.2024 - 12.2024
- Provided first-line IT support for staff, diagnosing and resolving issues with laptops, monitors, and enterprise applications.
- Set up and configured new workstations, ensuring smooth onboarding for new employees.
- Managed Active Directory tasks such as account creation, access permissions, and deactivation.
- Maintained IT asset records and coordinated hardware replacements and warranty services.
- Documented troubleshooting steps and contributed to internal knowledge base articles to improve efficiency.
IT Lab Monitor
Seneca Polytechnic
01.2024 - 12.2024
- Monitored lab equipment and ensured proper functionality during student use.
- Assisted students with technical issues and provided troubleshooting guidance.
- Installed and configured hardware for various user needs.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Customer Service Staff
Seneca Recreation Department
04.2023 - 11.2025
- Delivered front-line support, managing payments, memberships, and client inquiries with accuracy.
- Facilitated program registrations, ensuring accurate processing of participant information and payments.
- Strengthened organizational skills in a high-volume environment requiring attention to detail.
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
Education
Advanced Diploma - Computer Programming & Analysis
Seneca Polytechnic
Toronto, ON12-2025
Skills
- Administered and supported Windows 10/11 systems, Microsoft Azure, Active Directory, Microsoft Intune, VPN access, and basic Linux/UNIX environments
- Provided technical support for hardware and software issues, including workstation setup, configuration, and user account management
- Managed and resolved tickets using Jira , including issue tracking, documentation, and follow-ups
- Supported desktops, laptops, printers, and peripherals; performed asset tracking
Timeline
Technical Client Support Representative
Dye and Durham
10.2025 - Current
IT Desktop Service Technician Intern
Questrade Inc.
05.2024 - 12.2024
IT Lab Monitor
Seneca Polytechnic
01.2024 - 12.2024
Customer Service Staff
Seneca Recreation Department
04.2023 - 11.2025
Advanced Diploma - Computer Programming & Analysis
Seneca Polytechnic