Kamelin Pajang
North York,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
IT Service Desk Representative
Sandeep Njattumparampy Bose
01.2024 - Current
- Reduced equipment downtime by performing routine maintenance checks and promptly addressing any issues that arose.
- Enhanced system efficiency by performing regular software updates and hardware maintenance.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
Residence Advisor
Annika Tawiah
08.2023 - Current
- Enhanced resident satisfaction by promptly addressing concerns and providing timely solutions.
- Collaborated with fellow Residence Advisors to plan and execute campus-wide events for resident enjoyment.
Customer Service Staff Member
Michelle Royer
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
IT Technical Support Intern
Masoud Shokrani
01.2020 - 12.2021
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
Education
Advanced Diploma - Computer Programming & Analysis
Seneca College of Applied Arts And Technology
North York, ON12.2024
Skills
- Customer Support
- Technical Troubleshooting
- Client Services
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
IT Service Desk Representative
Sandeep Njattumparampy Bose
01.2024 - Current
Residence Advisor
Annika Tawiah
08.2023 - Current
Customer Service Staff Member
Michelle Royer
04.2023 - Current
IT Technical Support Intern
Masoud Shokrani
01.2020 - 12.2021
Advanced Diploma - Computer Programming & Analysis
Seneca College of Applied Arts And Technology