Kamelia Banijamali
Key Account Manager
Toronto,ON
Summary
- Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Dynamic Key Account Manager with extensive experience in customer service. Highly organized professionals establish relationships with customers. Stays calm under pressure.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
- Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Managing Director
Green Business Netherlands B.V.
06.2013 - Current
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Managing Director
Mobtakeran Sefaresh Kala Co.
04.2012 - 05.2013
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Commercial Manager
Homa Chemi Rang Co.
04.2006 - 03.2012
- Built relationships with clients to establish new contracts.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Facilitated business by implementing practical networking techniques.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development, and expansion.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development, and expansion.
Education
Master of Science - Master: Textile Engineering
02.2010
Bachelor of Science - Textile Engineering
02.2005
High School Diploma -
06.2001
Skills
- Business Administration
- Team Collaboration
- Contract Management
- Business Planning
- Staff Management
- Project Management
- Financial Management
- Data Analysis
Timeline
Managing Director - Green Business Netherlands B.V.
06.2013 - Current
Managing Director - Mobtakeran Sefaresh Kala Co.
04.2012 - 05.2013
Commercial Manager - Homa Chemi Rang Co.
04.2006 - 03.2012
Azad University “ Olum Tahghighat “, - Master of Science, Master: Textile Engineering
Azad University - Bachelor of Science, Textile Engineering
Shohadaye Hashtom Shahrivar - High School Diploma,
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