Kamela Bou Karroum
Montreal,Canada
Summary
- Strong focus on team collaboration and achieving results, consistently reliable and flexible to changing needs. Known for problem-solving abilities and effective communication.
- Demonstrates ability to manage multiple tasks efficiently and ensure compliance with safety standards.
- Dependable and highly organized professional with positive outlook and strong communication skills.
- Efficient agent with demonstrated success in coordinating and managing transport goods.
- Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Barista
STARBUCKS
Montreal
11.2024 - Current
- Preparing beverages for customers
- Adhering to food safety procedures
- Handling cash and recording customer orders
- Resolving customer complaints efficiently
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Customer Service Representative
Jino.co
Beirut, Lebanon
01.2021 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Flight dispatcher
WINGS OF LEBANON
Beirut
03.2018 - 09.2020
- Compilation and update of the computerized flight management software including following: flight crew personal data, aircraft data, etc..
- Flight planning, prepare the flight plan for each flight, the route, load, fuel, weather etc
- Oversaw fueling, cargo management, and departure of aircraft.
- Follow-up weather conditions and airspace restrictions in the region as well as NOTAMS
- Communicate with ATC, flight crew, and provide them with the necessary information
- Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
- Collaborated with the maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
- Developed strong relationships with key vendors including fuel suppliers, catering services, and ground handling providers for improved service levels at competitive costs.
Flight attendant (Cabin crew)
SAUDI ARABIAN AIRLINES
Jeddah
01.2005 - 01.2012
- In-charge of the passenger's safety
- Welcoming and assisting passengers on-board
- In-charge of conducting the food service
- Handling of passenger's needs such as first aid, handicapped assistance, emotional support, etc
- Responsible of the passenger's satisfaction
Education
High School Diploma -
Mokhtara High School
Mokhtara, LEBANON07-2003
Certificate of Technical Studies - Business And Marketing
Batloun Technical College
Batloun, Lebanon07-2018
Dispatch Course - Aviation Management, Flight Dispatcher
Royal Jordanian Air Academy
Amman, Jordan09-2019
Skills
- Computer proficiency
- Active listening
- Customer relations
- Microsoft outlook
- Customer relationship management (CRM)
- Time management
- Sales techniques
- Multitasking Abilities
- Organizational skills
- Operations management
Languages
English
Professional Working
French
Professional Working
Arabic
Native or Bilingual
Certification
CERTIFICATE OF CRM Training & Development Division MEA -Lebanon 2019
CERTIFICATE OF SAFETY MANAGEMENT SYSTEM Training & Consulting Ltd Kratis- Lebanon 2019
CERTIFICATE OF ICAO/IATA DANGEROUS GOODS Wings Of Lebanon Training center - Lebanon 2019
CERTIFICATE OF HUMAN RESOURCE MANAGEMENT Egyptian Cultural Center ECG - Egypt 2018
CERTIFICATE OF MARKETING MANAGEMENT Egyptian Cultural Center ECG - Egypt 2018
Timeline
Barista
STARBUCKS
11.2024 - Current
Customer Service Representative
Jino.co
01.2021 - 08.2023
Flight dispatcher
WINGS OF LEBANON
03.2018 - 09.2020
Flight attendant (Cabin crew)
SAUDI ARABIAN AIRLINES
01.2005 - 01.2012
High School Diploma -
Mokhtara High School
Certificate of Technical Studies - Business And Marketing
Batloun Technical College
Dispatch Course - Aviation Management, Flight Dispatcher
Royal Jordanian Air Academy