Kamela Bou Karroum
Montreal,Canada
Summary
- Strong focus on team collaboration and achieving results, consistently reliable and flexible to changing needs. Known for problem-solving abilities and effective communication.
- Demonstrates ability to manage multiple tasks efficiently and ensure compliance with safety standards.
- Dependable and highly organized professional with positive outlook and strong communication skills.
- Efficient agent with demonstrated success in coordinating and managing transport goods.
- Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Barista
STARBUCKS
11.2024 - Current
- Preparing beverages for customers
- Adhering to food safety procedures
- Handling cash and recording customer orders
- Resolving customer complaints efficiently
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Customer Service Representative
Jino.co
01.2021 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Flight dispatcher
WINGS OF LEBANON
03.2018 - 09.2020
- Compilation and update of the computerized flight management software including following: flight crew personal data, aircraft data, etc..
- Flight planning, prepare the flight plan for each flight, the route, load, fuel, weather etc
- Oversaw fueling, cargo management, and departure of aircraft.
- Follow-up weather conditions and airspace restrictions in the region as well as NOTAMS
- Communicate with ATC, flight crew, and provide them with the necessary information
- Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
- Collaborated with the maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
- Developed strong relationships with key vendors including fuel suppliers, catering services, and ground handling providers for improved service levels at competitive costs.
Flight attendant (Cabin crew)
SAUDI ARABIAN AIRLINES
01.2005 - 01.2012
- In-charge of the passenger's safety
- Welcoming and assisting passengers on-board
- In-charge of conducting the food service
- Handling of passenger's needs such as first aid, handicapped assistance, emotional support, etc
- Responsible of the passenger's satisfaction
Education
High School Diploma -
Mokhtara High School
Mokhtara, LEBANON07-2003
Certificate of Technical Studies - Business And Marketing
Batloun Technical College
Batloun, Lebanon07-2018
Dispatch Course - Aviation Management, Flight Dispatcher
Royal Jordanian Air Academy
Amman, Jordan09-2019
Skills
- Computer proficiency
- Active listening
- Customer relations
- Microsoft outlook
- Customer relationship management (CRM)
- Time management
- Sales techniques
- Multitasking Abilities
- Organizational skills
- Operations management
Languages
English
Professional Working
French
Professional Working
Arabic
Native or Bilingual
Certification
CERTIFICATE OF CRM Training & Development Division MEA -Lebanon 2019
CERTIFICATE OF SAFETY MANAGEMENT SYSTEM Training & Consulting Ltd Kratis- Lebanon 2019
CERTIFICATE OF ICAO/IATA DANGEROUS GOODS Wings Of Lebanon Training center - Lebanon 2019
CERTIFICATE OF HUMAN RESOURCE MANAGEMENT Egyptian Cultural Center ECG - Egypt 2018
CERTIFICATE OF MARKETING MANAGEMENT Egyptian Cultural Center ECG - Egypt 2018
Timeline
Barista
STARBUCKS
11.2024 - Current
Customer Service Representative
Jino.co
01.2021 - 08.2023
Flight dispatcher
WINGS OF LEBANON
03.2018 - 09.2020
Flight attendant (Cabin crew)
SAUDI ARABIAN AIRLINES
01.2005 - 01.2012
High School Diploma -
Mokhtara High School
Certificate of Technical Studies - Business And Marketing
Batloun Technical College
Dispatch Course - Aviation Management, Flight Dispatcher
Royal Jordanian Air Academy
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