Kameish Williams
Barrie
Summary
- I'm a professional patient empathetic and customer focused representative with an ambitious goal oriented mindset, who will provide Customers with quality service that meets their needs and expectation, with a passion for sales and Customer Service I demonstrate success working with any company while highly motivated to Continue my professional Career as a sales and Customer Service representative I have 3 plus years of experience managing phones while working from home as an interviewer, Sales and Customer Service representative where I applied problem- slowing and Creative expertise to maintain an outstanding Satisfaction rate. I have excellent Communication interpersonal leadership and relationship building skills
- I listen attentively, Communicate Persuasively and follow through diligently, with my experience will make an asset to your Compony
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Interviewer
Numeris
06.2023 - Current
- Company Overview: an interviewer for Canada's most trusted and authoritative source for broadcast measurement and customer behavior data
- Using sophisticated data tracking measurement technologies, and services I gather relevant information on audience behaviour during and after broadcast, giving out members business-critical insights into the impact of broadcasts content and customer behavior
- Deliver exceptional customer service while building rapport and overcoming objections
- An interviewer for Canada's most trusted and authoritative source for broadcast measurement and customer behavior data
Customer Service Representative
Rogers
07.2023 - 01.2024
- Contact existing individual (business line cable) Rogers customers to review current business phone equipment
- Back-end provisioning systems and assist with setting up migration of end of life business phone systems
- Communication points discussed with customers: technology changes, pricing changes, new firm to be signed off, feature changes / feature management changes, change in long distance pricing, disconnecting lines adding new ones, hunt groups that needed to be defined with orders
- Identify use for each line and telephone number (TN)
- Pitch appropriate Rogers Business Phone (RBP) product variant for customers where existing business internet or other supported Rogers access is not available
Insurance Sales Representative
Optima Communications
01.2022 - 06.2022
- Company Overview: leading financial institution and insurance companies
- Customize insurance plan to suit individual customer
- Sold varieties of insurance products including extra coverage
- Ensure that policy requirements are fulfilled correctly and compilation of all appropriate forms
- Answered any questions individuals had about current coverage while explaining features, advantages, disadvantages, and various policies to promote sales
- Leverage the brand value of Optima Client and products information through direct customer contact in order to promote products and services
- Leading financial institution and insurance companies
Education
Diploma -
Medix College of Health Care
03-2016
Skills
- Point of sale proficiency
- Typing speed 25 WPM
- Incredible verbal and written communication
- Sales force
- Call Center processes and applications (Software)
- Outbound calls (inside Sales)
- Warm calls to existing customers for upgrade equipment Platforms
- Customer Service in a call center
- Motivated and Reliable
- Excellent punctuality
- Amazing work ethics
- Interpersonal skills
- Detailed and oriented
- Able to Navigate Multiple Systems
- Excellent Communication and listening skills
- Organized
- Outgoing
- Self-motivated
- Ability to work independently
- Analytical and problem-solving skills
- Use effective Communication Strategies to retain existing Customers
- Patient
- Empathetic
- Flexible schedule
- Follow-up skills
- Telephone etiquette
- Applicant interviewing
- Cold calling
- Teamwork and collaboration
- Critical thinking
- Multitasking
- Professional demeanor
- Web-based scheduling
- Team leadership
- Adaptability
- Phone and email etiquette
- Scheduling appointments
- Customer engagement
- Professionalism
- Computer skills
Timeline
Customer Service Representative
Rogers
07.2023 - 01.2024
Interviewer
Numeris
06.2023 - Current
Insurance Sales Representative
Optima Communications
01.2022 - 06.2022
Diploma -
Medix College of Health Care