Kam Ayrom

• Recruited, interviewed, hired and mentored resilient team by identifying and onboarding qualified candidates for key positions to establish goals, quotas and overall performance for Sales Department, Sales Management, Finance office, First Impression, Lot staff.
• Performed orientation for new members to ensure smooth onboarding, Completion of HR requirements in HR4 and assisted with the set up on all required platforms: Vin Solutions, V-Auto, PBS, KeyLoop, ClassifiedPros, QuickPage, LinkTree and etc...
• Monitored employee selection, retention and continuous improvement.
• Set weekly/monthly team performance targets to motivate and reward staff
• Oversaw daily sales operations, desking strategies, appraisals and provided a detailed report with suggestions and recommendations to GM.
• Resolved customer issues quickly to close deals and boost client
  satisfaction. Successfully won and closed nine VSA cases in 2022.
• Collaborated with upper management and TAG Leadership academy to implement continuous improvements and exceed individual and team goals.
• Held one-on-one meetings with team members to identify hurdles and offered insight into best remedy.
• Motivated team members to meet and exceed objectives by setting
  goals, tracking performance on daily basis and implementing improvement strategies.
• Upheld company values and implemented standards fairly.
• Built and managed a successful BDC team for both WRD and VW stores with an average of 16 units sold per month in 2022.
• Established a successful CX process for Sales department to meet the manufacturer's NPS and SSI score expectations.
• Assisted GM in structuring a "regional sales program" that sales consultants could sell between WRD and WRVW which resulted in 61 deals with total gross profit of 438K in 2022.
• Proudly organized a Charity event car show raising money for Variety- The Children's Charity of BC with donations totaling $12,000 in 2022 and $7,500 in 2023.
• Proudly started the "Employee of the month" program with involvement and continuous support from Fix Operation manager.
• Established the Young talent recruitment and development program: A program to hire volunteers from local high schools with potential for paid positions. Over the last 2 years, this program has successfully resulted in 4 full time employees with promising future within TAG. 1 of the members is currently enrolled in 2nd year Auto Mechanics and another member enrolled in 2nd year of Auto Body program.
• Assisted GM with reviewing monthly forecasts to ensure alignment with annual targets.
• Held monthly Health & Safety meetings and filed a report to HR.
• Communicated with HR for all on boarding and off boarding of staff.
• Managed all new car pricing on dealer website through PowerUp and eDealer
• Maintained mechanizing to ensure used car pricing is consistent between V-Auto and dealer website.
• Assisted GM with communications with manufacturer representative.
• Assisted controller with RDR to ensure all sales are reported in a timely manner.
• Worked closely with Fixed Operations team to continually improve processes and procedures that resulted in marginal gains in profit and customer experience

• Communicated and reported to General Sales Manager on regular basis regarding driving business and creating new opportunities.
• Held a high standard for good-energy attitude day in and day out to lift, elevate and motivate the sales team.
• Worked one-on-one with consultant to maximize sales pipeline
• One-on-one Sales Call training with each consultant.
• One-on-one e-Lead process training with each consultant.
• One-on-one prospecting with consultant through cold calling, business development, service drives and referrals.
• One-on-one strategic marketing planning with each consultant.
• Assisted management with VinSolutions, QuickPage, Keyloop.
• Discussed and made recommendations for short and long term goals for sales department to GSM.

I was honored to be recruited by Wes Kaban to help rebuild the store after a management change. As of November 2020, Maple Ridge Chrysler was ranked 1st with 911 new vehicles sold YTD in BC.

• Assisted GM with recruitment.
• Conducted daily and weekly sales training sessions to develop a high performing sales team.
• One-on-one appointment booking training sessions on how to book appointments through phone and online inquires to achieve and exceed sales targets.
• Collaborated with management to implement continuous improvements to exceed team goals.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and culture.

• Assisted GM with Marketing: Strategies, planning and communicating with different media outlets such as newspaper, television and radio.
• Assisted GM in establishing team priorities and monitored performance.
• Assisted GM in defining clear targets and objectives and communicated to the team.
• Proudly assisted ownership in securing an exclusive sponsorship at the annual Cloverdale Rodeo which is active and current to this day.
• Reinforced successful sales strategies to maximize customer satisfaction and profit.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

• Schedule service vehicles in accordance with customer specifications and technician skill levels
• Effectively relayed work orders, messages, and information to or from the technicians and other service and parts employees.
• Increased HPR to 2.9.
• Increased and maintained GPP average to 76%.
• Increased and maintained the number of appointments to 35 per day
• Proudly organized and successfully launched "Open on Sundays" for retail customers and which resulted in increase in probability. (Reports available upon request)
• Proudly organized and successfully extended the shop hours to 8:00 PM on weekdays to help with PDIs, Safety Inspections and minimal retail business which resulted in increase in probability. (Reports available upon request)

• Leveraged data and analytics to make informed decisions and drive business improvements.
• Designed and executed text blast campaigns.
• Designed and executed email blast campaigns.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Set internet department unit sold store record at 56 units with a team of 4.

• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Answered telephone and email inquiries from potential customers.

• Aspiring student who secured an administration job as part of university coop program, however it only lasted a short period of time before i found my new passion for selling car.