Summary
Overview
Work History
Education
Skills
Timeline
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Kamara GAYLE

Toronto,ON

Summary

Diligent auto claims adjuster with robust background in evaluating and settling auto claims. Known for efficiently managing caseloads and resolving claims with accuracy, while ensuring compliance with company policies. Demonstrated proficiency in negotiation and customer service, consistently achieving positive outcomes and maintaining high client satisfaction.

Overview

18
18
years of professional experience

Work History

Complex Claims Adjuster

DEFINITY INSURANCE Co.
08.2023 - 07.2024
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.

Senior Claims Adjuster

Echelon Insurance
06.2022 - 02.2023
  • Consulted police and independent third party witnesses to gather factual information.
  • Reduced claim processing time by implementing streamlined procedures and efficient documentation practices. Introduced the "next steps" letter to clients.
  • Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
  • Developed strong relationships with external partners such as repair shops, medical providers, and legal professionals to facilitate seamless claim resolutions.

Desk Claims Adjsuter

CRAWFORD & COMPANY (CANADA) INC
01.2022 - 06.2022
  • Acted on behalf of Definity Insurance Co. Ltd. handling submitted claims from initial call to closing.
  • Contributed to positive work environment by active participation in team meetings and collaborating on projects.
  • Highest priority on customer service especially during emotionally difficult situations.


Client Care Expert I

The Co-operators General Insurance
05.2006 - 09.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications. Implemented project to roll out Outlook to team of thirty (30) people, assisted supervisor in training new hires, technical resource person for entire location office.

Education

Bachelor of Arts - Communications

University At Buffalo
Buffalo, NY
05-2004

CIP Courses

Insurance Bureau of Canada
Mississauga, ON

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Attention to detail
  • Conflict resolution
  • MS Office
  • Organization and Multi-tasking

Timeline

Complex Claims Adjuster

DEFINITY INSURANCE Co.
08.2023 - 07.2024

Senior Claims Adjuster

Echelon Insurance
06.2022 - 02.2023

Desk Claims Adjsuter

CRAWFORD & COMPANY (CANADA) INC
01.2022 - 06.2022

Client Care Expert I

The Co-operators General Insurance
05.2006 - 09.2021

Bachelor of Arts - Communications

University At Buffalo

CIP Courses

Insurance Bureau of Canada

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Kamara GAYLE