KAMARA GAYLE
North York
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Diligent [Desired Position] with solid foundation in administrative management. Managed office operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills.
Overview
19
19
years of professional experience
Work History
Chief Administrative Manager
Smart Moves
08.2024 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Completed bi-weekly payroll for 4 employees.
Complex Claims Adjuster
Definity Insurance
08.2023 - 07.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Directed claims negotiations within allowable limit of $1,000,000 and supported successful litigations for advanced issues.
Senior Claims Adjuster
Echelon Insurance
06.2022 - 02.2023
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
- Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Developed strong relationships with external partners such as repair shops, medical providers, and legal professionals to facilitate seamless claim resolutions.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Leveraged industry expertise to provide valuable input during policy revisions, helping develop more comprehensive insurance offerings for clients.
- Implemented cost-saving measures by effectively negotiating settlement amounts within authorized limits while ensuring fair compensation for policyholders'' losses.
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.
- Directed claims negotiations within allowable limit of $1,000,000 and supported successful litigations for advanced issues.
Client Care Expert 1
Cooperators Insurance Co.
05.2006 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Arts - Communication
University of Buffalo
Buffalo, AB01.2004
Professional Credits -
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Critical thinking
- Relationship building
- Accounting procedures
- Customer service management
- Administrative support
- Scheduling and calendar management
- Microsoft Office Suite
- Organizational leadership
- Workflow planning
Languages
English
Native or Bilingual
Timeline
Chief Administrative Manager
Smart Moves
08.2024 - Current
Complex Claims Adjuster
Definity Insurance
08.2023 - 07.2024
Senior Claims Adjuster
Echelon Insurance
06.2022 - 02.2023
Client Care Expert 1
Cooperators Insurance Co.
05.2006 - 05.2022
Bachelor of Arts - Communication
University of Buffalo
Professional Credits -
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