Ka Man Lin
Toronto,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in both tourism and education industry. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher and Administrative Officer
Enlightening (Florence's) Tutorial Centre
Hong Kong
09.2018 - 12.2023
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Effectively provide students with academic supports
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
Resort Call Centre Representative
Hong Kong Disneyland Resort
Hong Kong
12.2016 - 05.2018
- Communication with guests, answering phones and assisting guests' pre-arrival and in-house with questions and inquiries regarding hotels and theme park attractions
- Provided excellent one stop service, e.g. Table reservations, general information of the entire resort
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Dealing with complains and concerns with proper tone and positive attitude
- Call shadowing to new colleagues
- Capable to work under a fast-paced environment and high pressure
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
Attraction & Guest Service Host (Part Time)
Hong Kong Disneyland Resort
Hong Kong, MB
08.2014 - 12.2016
- Greeted guests, loaded and unloaded attractions, operated attraction systems.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Account Executive - Public Relations (Internship)
Poem Communications Limited
Hong Kong, MB
06.2015 - 08.2015
- Built harmonious relationship with different clients
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Provided general administrative support and ad-hoc duties.
Education
Bsc (Hons) in Media And Social Communication - Communications And Media
Hong Kong Baptist University
06-2016
Associate Degree in Journalism - Journalism
HKBU, College of International Education
06-2014
School Certificate -
Ho Fung College (Sponsored By Sik Sik Yuen)
06-2012
Skills
- Dependable hard worker and team player, problem resolving, finish organized and quality work within schedule and time
- Fluent in Cantonese, Mandarin and English, proficient in Chinese and English word processing with accuracy
- Skilled in using personal computer use including Microsoft Word, Excel and PowerPoint
- Skilled in using Adobe Illustrator, Photoshop
Certification
- Standard First-Aid with AED & CPR (Level C)
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Professional
Japanese
Limited
Timeline
Teacher and Administrative Officer
Enlightening (Florence's) Tutorial Centre
09.2018 - 12.2023
Resort Call Centre Representative
Hong Kong Disneyland Resort
12.2016 - 05.2018
Account Executive - Public Relations (Internship)
Poem Communications Limited
06.2015 - 08.2015
Attraction & Guest Service Host (Part Time)
Hong Kong Disneyland Resort
08.2014 - 12.2016
Bsc (Hons) in Media And Social Communication - Communications And Media
Hong Kong Baptist University
Associate Degree in Journalism - Journalism
HKBU, College of International Education
School Certificate -
Ho Fung College (Sponsored By Sik Sik Yuen)
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